Overview
Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As Senior Technical Product Manager, you will lead the execution of Scout’s digital diagnostic and fault resolution ecosystem, enabling seamless Rivian Volkswagen joint venture (RVT) tool integrations, intuitive technician interfaces, and intelligent vehicle health monitoring and analytics. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve diagnostic accuracy, technician efficiency, and service throughput.
What you’ll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Define and Lead Strategy
- Execute on the product vision, strategy, and roadmap for Scout’s diagnostics and Vehicle Health platforms, ensuring alignment with business goals and stakeholder needs across Aftersales, Vehicle Engineering and RVT partners.
Diagnostics-Centric Problem Solving
- Solve operational challenges related to fault identification and resolution by enhancing diagnostic workflows, guided fault-finding capabilities, and technician tool usability.
- Integrate diagnostic systems with production and R&D platforms to enable seamless data exchange and maximize utilization.
Lead Product Development
- Lead the Product Development in defining and delivering the product development roadmap for integrated diagnostic solutions.
- Collaborate closely with cross-functional partners, including Aftersales Business, IT, Engineering, Volkswagen Group, and RVT stakeholders, to develop front-end tool interfaces.
- Develop an intelligent fault-guidance system that helps technicians accurately identify root causes and enables seamless connectivity to over-the-air updates.
- Ensure product requirements are clearly captured and translated into effective technology solutions, while coordinating with RVT for backend integration.
Stakeholder Relationships
- Serve as a trusted advisor to internal and external partners, translating requirements and integration needs into product requirements and scalable technology solutions that improve diagnostic performance and technician experience.
Operationalize Products
- Lead the rollout of diagnostic platforms and tools across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring across the network.
- Support deployment of Vehicle Health dashboards and proactive service alerts to improve technician readiness, enable earlier fault detection, and enhance service throughput.
Drive Technical Excellence
- Collaborate closely with software engineering to ensure scalable, efficient, and secure diagnostic solutions.
- Leverage expertise in system architecture, APIs, and data integration to support technical decisions across tool interfaces and guided workflows.
Measure Success
- Define KPIs and success metrics for diagnostic accuracy, tool usability, fault resolution speed, and integration performance.
- Incorporate metrics that reflect the impact of vehicle health data on diagnostic precision and service efficiency.
- Use data and user feedback to drive product improvements that enhance diagnostic operations and service outcomes.
Location & Travel Expectations:
- This role will be based out of the Scout Motors location in Charlotte, NC, Fremont, CA, or remotely within the United States.
- This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. This role may be remote to start but will transition to an in-office setting at the headquarters within 3-6 months of start date. This role is not eligible for remote work in New York City.
- The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
What you’ll bring
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
- Proven success in building and launching diagnostic or service-related digital solutions.
- Automotive diagnostics or service operations experience strongly preferred.
Technical Expertise
- Strong understanding of system architecture, APIs, and cloud technologies.
- Experience with diagnostic platforms, service tools, or vehicle communication systems.
Skills
- Proficiency with Agile tools (Jira/Confluence), PRD authoring, and discovery practices (user interviews, service blueprints).
- Ability to create detailed technical requirement for software engineering partners.
- Highly analytical mindset with strong problem-solving capabilities.
- Excellent communication and stakeholder management; be able to align engineering, operations, business, and field teams.
- Data-driven decision making; comfortable with dashboards, SQL basics, and experimentation.
Education
- Bachelor’s degree in Computer Science, Engineering, or related field.
- MBA or advanced technical degree preferred.
- Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
What you'll gain
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Pay Transparency
This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $140,000.00 - $170,000.00
Initial California base salary range = $154,000 - $187,000
Internal leveling code: IC8
