Job Description and Duties
Note: This is a readvertisement. If you have already applied for this vacancy, your application is on file and you do not need to re-apply.
Are you a Salesforce Architect with an Enterprise view? Are you a creative big-picture thinker but also an in-depth problem solver?
Come work with an energetic and innovative team, comprised of talented staff sourced from across the private sector and government, working together, hyper-focused and passionate about making public transit better in all regions of California. We’re looking to add a key role to our depth chart, seeking a Salesforce Architect that has knowledge and expertise in integrating Salesforce with other technologies and vice versa, as well as experience with governance and development operations, but who isn’t afraid to roll up their sleeves when the need arises. Have you thought about how you would design a Salesforce B2B Grants Solution that could make the world a better place?
The Salesforce Architect is a brand-new role, charged with designing and building a Grant Management Solution to support an entirely new Caltrans program and process: Customer Success for grantees, including technical assistance for transit agencies for the Division of Data and Digital Services (DDS). Are you looking to do meaningful, exciting, and truly innovative work? This is that role.
Join the team modernizing how the Department of Transportation makes grant investments in local projects everywhere in California. Learn which projects local agencies want to build and how they go about doing it using grant funds. Help any number of the 250+ public transit agencies in California modernize so that they can represent their services on Google and Apple Maps and accept payment directly on trains and buses by debit/credit cards. As the Technical Architect for implementing Salesforce, you will be at the start of organizing Caltrans around its thousands of customers (local agencies) – what they want, what they do, what they need help with. Transportation is everywhere and Caltrans is at the center of it all.
Under the administrative direction of the Application Development and Support Division (ADSD) Chief (CEA), the incumbent operates at the highest level in discovering, assessing, architecting, and delivering the most complex enterprise solutions using Salesforce for customer-facing business processes. Assignments require an advanced level of organizational understanding to bridge the strategic intent and practical, technical application. In addition, the incumbent will also advise leadership on formulating IT strategy, policy, and governance for Caltrans's current and emerging technology portfolio.
The incumbent acts as a technical lead and solution architect, responsible for defining, designing, developing, documenting, coordinating, and integrating products managed within the Division, implementing IT solutions to meet enterprise business objectives. The incumbent possesses a wide and deep practical technical knowledge base, which includes emerging technologies. The incumbent is recognized as a subject matter expert in their area of specialization, exhibits a mastery level of team leadership qualities and directs the most critical/complex projects.
The incumbent acts as a technical architect with primary focus on architecting and managing Caltrans' grant-making and grant administration lifecycle, customer relationship management (CRM) architecture and workflows, customer success workflows, and case management solutions within Salesforce. They will provide leadership in developing solutions in support of the Division of Data and Digital Services such as the Grants Management System and overseeing activities supporting development/ procurement of such systems, communicating the work to internal and external audiences, and facilitating solution launches. The incumbent performs duties related to the architecture, development, integration, operation, and maintenance of Salesforce implementations including user research, user‑centric design, development or configuration, testing and implementation. The incumbent ensures seamless integration with enterprise middleware solutions such as MuleSoft, API gateways, and other integration frameworks to connect with external systems, leveraging RESTful APIs, SOAP, and event‑driven architecture.
Domains: Software Engineering, Information Technology Project Management.
You will find additional information about the job in the Duty Statement.
