We have an exciting opportunity to join our team in our vibrant Wellington CBD office, this entry-level role is an invitation to become a true customer champion.
We are looking for enthusiastic people to contribute to the growth of Octopus. You will be on the front lines, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform. You must be an excellent written communicator and have top quality people skills.
This role is a chance to build a career in a company that prioritises your growth, allowing you to develop specialised expertise, all while building a global movement to drive radical decarbonisation and transforming customer service.
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What you'll do...- Provide Outrageously Good Service: Deliver empathetic, human-centric support to our UK-based customers primarily via email.
- Take Full Ownership: Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.
- Be comfortable answering enquiries in volume: you're taking customers on a journey of discovery
- Innovate & Improve: Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.
- Assist Vulnerable Customers: Handle sensitive situations with care and thoughtfulness, providing the support they deserve.
- Master the Octopus Platform: Become an expert in our award-winning Kraken platform.
- Grow and Specialise: Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.
What you'll need...- Customer Obsession: Honest, focused, and committed to providing outrageously good customer experiences.
- Problem-Solving Skills: Love for creative problem-solving and thinking outside the box to resolve issues effectively.
- Adaptability & Resilience: Ability to thrive in a fast-paced environment and respond positively to change. A willingness to always learn and grow
- Team Player Mentality: A strong desire to contribute positively to a supportive and collaborative team culture.
- Service-Oriented Background (Desirable): Experience from sectors like retail, hospitality, or other service-oriented fields where you’ve developed strong people skills.
💚 Why join us...- Make an Impact: Every day, you’ll be working with passionate, like-minded people to help accelerate the world's transition to a greener, fairer energy system.
- Experience Our Unique Culture: We are a diverse team of authentic people who work with freedom and responsibility. You'll be trusted to do the right thing and be yourself, adding your unique perspective to our dry-stone wall.
- Uncommon Perks & Opportunities: Beyond a competitive salary, you’ll be included in our Equity Option Scheme (everyone owns a piece of the business!). For top performers, we offer career-defining opportunities to work flexibly or even travel and relocate to our UK offices and beyond.
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Availability: Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role.
Salary: starting from $55,500
