HVAC Service Technician
Location: Westchester, NY
đź“Ś About the job:
As a Field Service Technician, you’ll be the face of Dandelion in the field—diagnosing, maintaining, and repairing our cutting-edge geothermal heating and cooling systems. Reporting to the Field Operations Manager, you’ll ensure that each Dandelion installation performs at its best by conducting hands-on service work, supporting installation teams, and communicating real-world insights that help our engineering and product teams continuously improve system performance. This is an exciting opportunity to apply your HVAC expertise to clean energy technology and make a direct impact on how homes are heated and cooled.
🛠️ Responsibilities:
- Perform Field Service: Diagnose, troubleshoot, and repair installed geothermal systems, including refrigeration systems, pumps/circulators, electrical (high and low voltage), and plumbing (HDPE, PEX, copper).
- Support Installations: Provide field and phone-based support to installation crews to troubleshoot issues and ensure top-quality installations.
- Collaborate Across Teams: Offer on-the-ground feedback to Dandelion’s engineering and product teams to help improve our software, hardware, and installation processes.
- Flexibility: Work primarily during normal business hours, with availability for on-call service during evenings or weekends when required.
🎯 You will thrive in this role if you have:
- A proactive, solutions-oriented mindset and strong technical curiosity
- Excellent communication and customer service skills
- Reliability and punctuality that teammates and customers can count on
- A positive attitude—even when troubleshooting complex or challenging issues
- Comfort working independently in the field and adapting to evolving priorities
- A passion for sustainability and interest in renewable energy technology
A hands-on approach and pride in quality workmanship
âś… Must-haves:
- 3+ years of hands-on residential HVAC experience (service technician preferred)
- EPA Universal Certification
- Strong mechanical and electrical diagnostic skills
- Valid driver’s license in good standing and insurable driving record
- Ability to work in varied outdoor environments and lift up to 50 lbs safely
🌟 Bonus points for:Â
- Associate’s degree in HVAC or refrigeration, or equivalent trade certification
- Experience with geothermal systems or ground heat exchangers
- Prior experience in a field service or startup environment
- Familiarity with HVAC control systems or diagnostic software
đź’°CompensationÂ
The expected base hourly range for this role in New York is $30-$40 and is non-exempt/overtime eligible. This role is also eligible for a monthly performance bonus. Actual compensation may vary based on experience, qualifications, and other job-related factors permitted by law.Â
