Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Position Summary
Dive into a role where every call or email is an opportunity to make a difference. At OBRC, we're on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing with OBRC and BottleDrop customers. The Customer Service Agent will identify customers’ needs, clarify information, research any issues, and provide solutions. Superior organizational skills and accuracy must be demonstrated consistently. As a Customer Service Agent, you'll often engage in online information retrieval and work with word processing, spreadsheets, our in-house software, and Outlook.
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Excellent customer service in person, on the phone, and via email
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Strong phone and verbal communication skills along with active listening
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Knowledge of generally accepted office practices and procedures
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Experience in organizing and maintaining accounts and files
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Ability to follow general instructions and understand directions for completing assigned projects
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Computer experience, particularly with word processing and excel spreadsheets
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Upbeat positive attitude and professional demeanor
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Must be reliable and able to work independently
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Pre-Employment drug screen. Does not include THC testing.
