I. Position Summary
The Assistant Manager of Guest Experience will assist
in the development and creation of fun and engaging interpretive programs for a
diverse range of audiences. This position works closely with the Manager of
Guest Experience and Interpretive Programs in supervising and scheduling staff
in daily programming, tours, and encounters. Additional duties include assisting
with volunteers and filling in and helping with daily programming when needed. Successful
candidates should have a strong background in the sciences, preferably in
biology/marine biology, as well as familiarity with interpretative techniques
and program development. This position works closely with other members of the
Guest Experience and Education Department.
II. Responsibilities:
- Assist
the Manager of Guest Experience and Interpretive Programs with the
creation, development, and implementation of guest experiences and
activities for adults, families, and children.
- Support
and supervise all daily onsite interpretation and guest experience staff.
- Help
manage daily operations of the volunteer program when needed.
- Assist in the creation and management of the daily presentation and
interpretive schedules.
- Plan,
oversee, and coordinate campus events for the public with the Manager of
Guest Experience and Interpretive Programs.
- Fill
in and support daily programming; including tours, presentations,
encounters, and educational programs, such as Homeschool Days.
- Coordinate,
conduct, and manage training and continuing education opportunities.
- Resolve
staff and guest disputes with professionalism and empathy.
- Represent Mississippi Aquarium in a positive manner by maintaining
a service-orientated disposition and using superior customer service to
address challenges.
- Work
in a collaborative team environment, cross-train and support all other
Guest Experience areas with projects, planning, and campus wide events.
- Maintain
the overall appearance of exhibits and aid in the upkeep of interpretive
supplies and educational equipment.
- Attend all relevant trainings and meetings.
- Work weekends, evenings, and overnights when necessary.
III. Qualifications:
- Minimum of 3-5 years as an interpreter, naturalist, or
informal/environmental educator.
- Minimum 4-year bachelor’s degree in environmental science, education,
or science related field.
- Experience
developing and presenting programs in informal settings such as zoos,
aquariums, museums, nature centers or similar institutions.
- Enthusiasm
for interacting and educating the public.
- Ability
to multitask and shift priorities to meet changing conditions.
- Excellent
written and verbal communication skills.
- Comfortable
with public speaking and managing small and large groups.
- Organized, detailed orientated with strong interpersonal skills.
- Strong
work ethic with the ability to take initiative.
Knowledge
of current practices in interpretation, and environmental education.
Preferred
Qualifications:
7.Minimum
2 years in a supervisory role.
8.Certification
with the National Association for Interpretation.
9.Proficiency with
Microsoft Office Products,
Other
Personal Attributes Include:
●Consistently looking
forward, focused, ready to listen.
●A heart for service,
always willing to provide support to fellow team members.
●Ability to communicate
needs and issues effectively.
●Highly organized
self-starter able to maintain high standards.
●Innovative, creative
thinker; not afraid to propose something new and inspire others to do the same.
●Proactive in finding
solutions, productive and efficient.
Team Requirements:
1.Safety & Security - All Team Members are required to adhere to all
Mississippi Aquarium safety and security standards.
2.Attendance & Appearance - To maximize the guest’s experience, all Team
Members are required to adhere to Mississippi Aquarium standard operating
procedures regarding attendance and dress code policies as it relates to individual
job functionality.
3.Sales & Guest Services - Our forward-thinking business model requires
listening and understanding the needs of our guests both internal and
external. To that end, we must always be
focused on the guest experience which is the key driver for return guest
visitation and increased sales.
4.Team Partnership - All Team Members are focused on supporting each other to complete the
guest experience. Therefore, supporting,
facilitating, and participating in activities that promote team effectiveness
is vital to our organization.
Physical Demands &
Work Environment:
The
physical demands and work environment described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While
performing the duties of this job, the employee is occasionally required to
stand; walk; sit; use hands to finger, handle, or feel objects, tools or
controls; reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk or hear; taste or smell. The employee must occasionally
lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision,
distance vision, color and peripheral vision, depth perception, and the ability
to adjust focus. While performing the duties of this job, the employee is
exposed to weather conditions prevalent at the time. The noise level in the
work environment is usually moderate.
