DescriptionThe Contact Center Representative is responsible for assembling all documents required for permitting, submitting,
and obtaining all building permits for the designing of PV and PV+ Storage systems. They will interface
with in-house designers and city officials, working with them to prepare and review all paperwork and
drawings necessary to receive building permits and resolve objections related to Building, Zoning and
Planning Departments as needed. It is the responsibility of the Contact Center Representative to keep the installation
ready flow consistent.
Key Responsibilities:
Agent plays a crucial role in creating a positive first impression and providing exceptional service to the Customers in need of auto parts.
Organize and maintain pipelines of permit submitted, permit approved, past expected date, and
upcoming expected dates, ensuring that submissions take place within SLA and all AHJ requests
are responded to and/or actioned within one business day
• Call cities and counties for application process(es), costs, status updates, & to confirm project
jurisdiction
• Prepare routes for permit techs as necessary – submitting and issuing permits, performing
research at an AHJ, visiting customer’s homes to obtain signatures, and other necessary project
tasks
• Fill out permit applications/ print if needed. Print plans per AHJ and SOW requirements. Submit
plans electronically
• Upload approved plans and job cards to our CRM/ERP
• Upload corrections and notify the design team in our CRM/ERP
• Coordinate Permit Technicians, check to see how permit techs are progressing throughout the
day, act as support and help solve any issues
• Use and understand various BI reports to make educated decisions and reprioritize to address
growing queues
• Escalate system and process issues to the Regional Permit and Inspection Manager, Branch
Manager, or Regional Engineering Manager as necessary
• Request checks from Accounting; Ensure all checks are accurately recorded in the Master
Accounting tracker, and ensure voided checks make it back to Accounting
• Manage expense reports and meet the weekly deadline for expenses to be submitted. Failure to
do so can result in disciplinary action, up to and including termination
RequirementsIt is a Must:
- C1 - C2 English
- Back Office Experience
- Tech Savy
- DocuSign proficient
- Detail oriented
- Data entry experience
It is a Plus:
- Zendesk Proficient
- Solar Panel Experience
- Admin Role Experience
Basic and Legal Requeriments:
- Excellent Attendance and Punctuality
- Responsible
- Clean Police Record
BenefitsGreat Team Work Environment
Hiring Now!
Up to $650 basic salary + Bonus
Day shift
2 days off
Location
Invercasa, 3rd tower 2nd floor
Company Background
Nearstaff Solutions is one of the fastest-growing outsourcing companies worldwide with Contact Center operations. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.
Company Culture & Mission
Nearstaff Solutions makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
