General Service Manager

Motive Companies • Full-time • Anaheim, California • 4w ago

Details:

The General Service Manager / Director will lead and oversee all aspects of the company's service operations across four key departments:

Field Service
Ultracare
Parts
Shop

This is a strategic and hands-on leadership role responsible for driving profitability, operational efficiency, and team engagement. The successful candidate will directly manage department managers, oversee P&L performance for the entire service division, and ensure that service quality, productivity, and customer satisfaction meet the highest standards.

Details:

Key Responsibilities

Provide strategic leadership and daily oversight to four department managers (Field Service, Ultracare, Parts, and Shop).
Manage full Profit & Loss (P&L) for the service division, with accountability for revenue growth, cost control, and profitability.
Identify and implement opportunities for process improvement, focusing on:
- Increasing billable hours and utilization rates
- Reducing unnecessary overtime
- Enhancing inventory management and control
Collaborate closely with Accounting, Sales, and Operations to streamline cross-departmental communication and ensure alignment on goals.
Develop and monitor key performance metrics for service delivery, technician productivity, and financial results.
Build and maintain a motivated, high-performing team of 40+ technicians and support staff through mentorship, accountability, and recognition.
Drive a culture of continuous improvement, safety, and operational excellence

Qualifications

10+ years of progressive experience in service operations management, preferably within automotive, industrial, or equipment service industries.
Proven experience managing large technical teams (40+ employees).
Strong understanding of P&L management, budgeting, and operational efficiency improvement.
Demonstrated success in process optimization and cost control initiatives.
Familiarity with ERP/accounting systems and cross-functional collaboration with Sales and Operations teams.
Military leadership experience or background in automotive service management highly desirable.
Excellent communication, leadership, and organizational skills.
Bachelor's degree in Business, Engineering, or related field preferred (equivalent experience considered).

Why Join Us

Competitive base salary ($150K) with projected 25% annual performance bonus
Leadership role in a respected, growing company
Opportunity to modernize and optimize a critical service division
Strong team culture and supportive executive leadership

Pay: $150,000