Role Overview:
The System Administrator will be responsible for the Guest Wi-Fi systems installation, specification determination, configuration, monitoring, troubleshooting, and administration. The System Administrator shall possess strong computer and organization skills, be proficient in the technical aspects of wireless network installation and maintenance, establish solid customer relationships, timely submit error-free deliverables, and apply great attention to detail with the ability to be consistent from project to project.
The System Administrator is responsible for the effective management of all components of the Guest Wi-Fi networks and keeping the Project Manager and customers aware of issues and resolution timelines that will impact timely project completion or cost, and pro-actively seek to identify and communicate any system, schedule, and budget risks.
Responsibilities: - Support IT projects from inception to completion, ensuring that all activities, including planning, preparation, coordination, and execution of multiple actions are effectively and efficiently coordinated and completed on time within budget and in accordance with the underlying contract
- Travel to support on-site installation of network hardware, conduct testing, adjust configurations, produce heat maps, complete surveys, and update documentation, as needed
- Answer incoming customer support calls, triage and resolve issues, and record actions
- Troubleshoot associated hardware/software remotely and on-site, as needed
- Create, track, and resolve service desk action items
- Maintain the security and stability of the network solutions
- Actively participate in internal and external project meetings with other managers and team members to review the status of each action and implement changes as necessary to ensure timely resolution
- Produce detailed technical project documentation, meeting materials, analysis, graphics, benchmark information, and reports
- Create and maintain network documentation, hardware inventories, status reports KPIs and metrics data, and other documentation as required
- Be an effective communicator with clients, senior management, and team
- Participate in proposal response preparation and review cycles, as needed
- Other duties as assigned
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