Introduction

Our client is a leader within the renewable energy sector. 

They are looking for an experienced and technically skilled Customer Support Manager to join their team. The ideal candidate will be analytical, innovative, and capable of seeing the bigger picture, while managing customer interactions with both empathy and assertiveness. This role requires a balance of strategic thinking and hands-on operational oversight, ensuring that the team stays aligned with objectives and that every customer inquiry is addressed promptly.

Duties & Responsibilities

  • Set clear daily objectives and tasks for the team

  • Analyze systems daily, incorporating customer feedback and operational data

  • Adapt to changing priorities and communicate updates to the team

  • Prioritize and communicate daily tasks based on urgency

  • Monitor and follow up on customer support tickets

  • Offer support and guidance to team members

  • Engage with customers professionally, addressing concerns with empathy and firmness

  • Identify and resolve underlying customer issues

  • Foster a positive team culture through open communication

Desired Experience & Qualification

  • 3-5+ years of experience in customer support or a similar role

  • Strong analytical and problem-solving abilities

  • Experience with Quality Management Systems (QMS) is a plus

  • Proficient in Excel and reporting

  • Familiarity with internal auditing and KPI tracking

  • Excellent communication and interpersonal skills

  • People-focused management approach

Package & Remuneration

R 25 000 - R 30 000 ctc per month (depending on experience and qualifications)

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Prosperitas Personnel
HR Services, Recruitment & Selection • 1-10 Employees
70 Jobs

Our Location

Prosperitas PersonnelCBS Business Park 41 Estcourt Street, 0157 Wierdapark, Centurion, South Africa
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