- Prosperitas Personnel
- Johannesburg
- Permanent
- Full Time
- Published: 1 week ago
- EE/AA, Non EE/AA
Easy apply
Technical Support Consultant (Renewable Energy)Prosperitas Personnel
Our client is a leader within the renewable energy sector.
They are looking for an experienced and technically skilled Customer Support Manager to join their team. The ideal candidate will be analytical, innovative, and capable of seeing the bigger picture, while managing customer interactions with both empathy and assertiveness. This role requires a balance of strategic thinking and hands-on operational oversight, ensuring that the team stays aligned with objectives and that every customer inquiry is addressed promptly.
Set clear daily objectives and tasks for the team
Analyze systems daily, incorporating customer feedback and operational data
Adapt to changing priorities and communicate updates to the team
Prioritize and communicate daily tasks based on urgency
Monitor and follow up on customer support tickets
Offer support and guidance to team members
Engage with customers professionally, addressing concerns with empathy and firmness
Identify and resolve underlying customer issues
Foster a positive team culture through open communication
3-5+ years of experience in customer support or a similar role
Strong analytical and problem-solving abilities
Experience with Quality Management Systems (QMS) is a plus
Proficient in Excel and reporting
Familiarity with internal auditing and KPI tracking
Excellent communication and interpersonal skills
People-focused management approach
R 25 000 - R 30 000 ctc per month (depending on experience and qualifications)
Prosperitas Personnel is a dynamic and highly responsive recruitment agency combining 25 years’ specialist experience in the following niches – Finance, Engineering, Medical, Supply Chain and IT. We deliver recruitment services across South Africa, within Africa and the United Arab Emirates. Specialising in C-level and Executive Search assignments, we strategically partner with clients to identify, search, source, recruit and deliver key leadership talent and human capital.
Our main purpose is to deliver a personal and proactive service. We give attention to the finer details to ensure our clients stay one step ahead in the fast moving, ever changing business world. We work across a multitude of sectors and industries and assist our clients in finding exceptional leaders and scarce skilled candidates.
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