28-Mar-2025

New York Aquarium

Temporary/Seasonal

NYA-PARK SERVICES

Internal Job Description

Department: Building & Grounds
Title:  Aquatheater Lead Attendant
Employment Type: Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Range: $20.00 per hour
Reports To: Facilities Management/B & G Supervisor
Schedule:  Wednesday-Sunday, including Holidays
Hours: 10am-6pm

Position Summary
The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards.

Key Responsibilities
• Lead guest seating operations at the Aquatheater, providing guidance and oversight to Seasonal Attendants on usher team tasks and procedures.
• Ensure a friendly, safe, and efficient experience for all Aquatheater guests during arrival and departure, addressing minor conflicts in the moment and escalating to management as needed.
• Collaborate with key members of the Animal, Education, Security, and Visitor Services teams to learn and implement best practices for managing guest seating and enhancing the audience experience.
• Create a memorable and positive experience for visitors by maintaining a strong knowledge of exhibits and amenities, while consistently demonstrating professional customer service.
• Contribute to B&G tasks, including cleaning and litter removal (e.g., windows, garbage areas, and restrooms), crowd control, and event setup and breakdown.
• Manage VIP and special request seating in reserved areas and provide assistance to guests with disabilities.

 

Internal Qualification Requirements

Qualification Requirements
• Strong verbal communication skills with the ability to engage effectively with park guests
• Friendly, positive attitude and the ability to work independently with minimal supervision
• Prior leadership experience is a plus
• Reliable, dependable, and able to collaborate well in a team environment
• Ability to stand, walk, and remain outdoors for extended periods in various weather conditions
• Ability to navigate 3-4 flights of stairs multiple times a day
• Capable of moving objects weighing up to 25 pounds
• Availability to work weekends and all holidays

Location
• New York Aquarium (Brooklyn)

Salary Range

20.00