Denver Zoo Conservation Alliance (DZCA) honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect and by embracing our Core Behaviors of: Welcoming, Curious, United, Courageous, and Transformative in all that we do.â¯
The Guest Engagement Volunteer Assistant supports our mission by providing administrative and programmatic support to our Guest Experience Volunteer team. Our Guest Experience Volunteer Team supports programs including Info Carts, Lorikeet Adventure, Stingray Cove, Exhibit Interpretation, Summer Safari Camps, Nature Play, and more! This position works collaboratively with our Guest Engagement Programs team and is dedicated to supporting DZCA Volunteers during the summer season.
Our team is made up of passionate and diverse professionals dedicated to providing excellent care for our animals while creating meaningful experiences for our guests. If you're excited to contribute your skills in a collaborative and innovative environment, Denver Zoo Conservation Alliance is the place for you!
Essential Duties and Responsibilities
Seasonal Logistics and Administrative Support
- Serve as the primary point of contact for Guest Experience Volunteers during the season.
- Manage and adjust volunteer schedules as needed.
- Maintain program materials and provide campus-wide support in various volunteer locations.
- Keep detailed records and conduct programmatic observations.
- Collaborate with the Guest Engagement Programs and Adult Volunteer Teams to ensure volunteer success.
Communication & Relationship Building
- Communicate clearly with guests, staff, and volunteers in person and electronically.
- Build and maintain professional relationships to foster a welcoming and united volunteer community.
- Support a cohesive and engaging guest experience through volunteer interactions.
Programmatic Support & Mentorship
- Act as a resource for mentoring and supporting Guest Experience Volunteers in their roles.
- Assist with training, reflective practice, and skill development.
- Maintain programmatic supplies, resources, and materials.
Other Duties and Responsibilities
- Represent DZCA professionally and positively by exemplifying our institutional core values.
- Contribute to the larger development of the volunteer program and provide feedback on the season and suggestions for changes moving forward.
- This position will interact with many different internal partners, all DZCA Volunteers, and zoo guests.
Technical/Professional Requirements & Qualifications
- Bilingual in Spanish/English (preferred).
- Ability to create welcoming and inclusive experiences for people of all backgrounds and abilities.
- Experience in group management and proactive guest engagement in informal settings.
- Background in supporting informal programs and volunteers (preferred).
- Familiarity with Volgistics or other volunteer management software (preferred).
- Knowledge of informal teaching strategies to inspire learning in children, families, and communities.
- Ability to communicate effectively in varied environments, including busy and high-energy spaces.
- Ability to collaborate with volunteers of diverse ages, backgrounds, and abilities.
- Passion for animals, nature, and outdoor engagement with children.
- Organized, detail-oriented, and adaptable in team and independent settings.
- Proactive, positive, and flexible attitude with a willingness to learn.
Position Conditions
Compensation
The hourly rate for this position is $19.00.
Wild Perks
As a seasonal team member, you’ll have access to some great perks, including:
- A Family Plus Denver Zoo Membership – Bring your crew and explore!
- Exclusive Discounts – Save on concessions and retail.
- Sick Time Accrual – Because your well-being matters.
- 403(b) Retirement Account – Plan for your future.
Application Process & Timelines
Application deadline: April 9th, 2025. Review of applications will begin immediately. DZCA reserves the right to close the position before this date.
Denver Zoo Conservation Alliance is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status, or any other characteristic protected by law.
www.denverzoo.org
