General Summary: The Parking Security Officer will direct
vehicles and greet guests in the parking lots, provide safety resources and
work in zoo areas, as assigned. Additionally, the Parking Security Officer will
support the Zoo’s conservation, sustainability, education, and DEAI (Diversity,
Equity, Accessibility, and Inclusion) goals.
This position is seasonal, and will last until June 30, 2025. The hours of this position are Thursday through Sunday, 5:45 PM to 10:15 PM.
Essential
Functions:
Primary
Function:
- Direct cars, buses and other traffic into
appropriate parking, drop off or delivery areas;
- Open and close parking lots as necessary;
- Monitor all parking areas to prevent break-ins
and/or vandalism of vehicles and Zoo property;
- Keep all parking areas and entrance areas clean and
free of litter;
- Place directional signs, cones and barricades as
needed;
- Direct vehicles and pedestrians with flags and other
hand-held devices;
- Work in and/or help out in any aspect of Zoo
operations as directed when appropriate;
- Ensure guest safety at all
times;
- Perform other duties as
assigned; and,
- Adhere to all
policies and procedures of the Zoo.
Communication
(Internal and External):
- Greet
guests and respond appropriately to
guests’ questions, comments, or concerns in a friendly, professional, and informed manner;
- Monitor
unauthorized persons and loitering in or around the parking lots and notify
Dispatch and/ or management of suspicious persons or activities;
- Communicate with the Security
Department by radio contact as needed following Zoo radio etiquette and
protocol at all times; and,
- Contact an appropriate
Security staff member necessary to resolve security issues by radio contact as
needed to communicate information.
Management
of Resources (Financial, Human Resources, Facilities):
- Monitor guests’ behavior to
ensure their safety on and around the parking lots near the Main Gate.
Minimum
Qualifications:
Education:
- High
school diploma or equivalent required
Experience/Training:
- Minimum of six months related
experience and/or training.
- Exposure to first aid and/or
CPR training a plus.
- Exposure to safety and
security protocols preferred.
Hospitality:
- Friendly disposition;
- Possess a positive and
patient attitude; and
- Possess excellent verbal
communication skills.
Working Conditions:
- Must be able to stand, walk
and/or run, and remain active for an eight-hour shift;
- Must
be able to walk large areas of the Zoo as needed;
- Must be able to work in an
outdoor weather environment in all seasons and weather, including
heat/humidity, cold temperatures, and/or wet conditions;
- Ability to work a flexible
schedule to include weekends, holidays, and special events; and,
- Must
be able to exert up to 50 pounds of force occasionally, 25 pounds frequently
and/or a negligible amount of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
Equipment:
- Must
be able to operate a variety of machines and equipment including telephone,
two-way radio, etc.
Traits Desirable:
- Possess
a clear comprehension of vehicle and pedestrian traffic flow;
- Possess
an outgoing personality with the ability to approach guests and take charge of
challenging situations;
- Ability to work with
individuals from a wide variety of ethnic, cultural and economic backgrounds;
- Ability to identify and
resolve guest issues; and,
- Ability
to work independently and stay productive with minimal direct supervision.
Disclaimer: The statements above are intended to describe the general
nature and level of work being performed by employees assigned to this
classification. They are not intended to
be construed as an exhaustive list of all responsibilities, duties and/or
skills required of all personnel so classified.
Therefore, management reserves the right to revise the job or to require
that other or different task be performed when circumstances change.
Please visit our careers page to see more job opportunities.
