17-Mar-2025

New York Aquarium

Temporary/Seasonal

NYA-RESTAURANTS

Internal Job Description

Department: Restaurant Services
Title: Food Service Supervisor
Employment Type: Temporary / Seasonal
Status: Non-Exempt
Pay Rate: $18.50/hour
Reports To: Full time management.
Schedule: Must be able to work weekends and holidays; weekday hours also available
Hours: Must be able to work weekends, holidays and nights (winter season specific); weekday hours also available, depending on weather and guest attendance; schedule subject to change throughout the spring, summer & winter.  Hours are subject to change on short notice depending on weather and needs of the business

Overview of Responsibilities
•    Assist in leading the daily operation of the restaurant facilities.
•    Enforce WCS procedures and checklists for maximum daily efficiency.
•    Set up and break down work stations
•    Maintain a clean and sanitary work station
•    Knowledge of food products, identification and acceptable level of food quality
•    Rotate and change food holding containers as needed.
•    Must know methods of food preparation, cooking times, and portion sizes to ensure food is prepared according to recipe.
•    Ability to evaluate food quality and preparation by tasting
•    Ensure all food produced is tracked in POS system
•    Cuts/slices meat and produce to be used in production.
•    Responsible for ensuring proper portion sizes in all phases of production.
•    Assist in other areas of production as needed
•    Ensure safety protocols are met at all times

DESCRIPTION:

Leadership
•    Assist in the training of staff members within your assigned location(s) consisting of, but not limited to: customer service, food handling, equipment knowledge, routine cleanliness and maintenance, daily production logs, WCS restaurant policies & procedures, etc.
•    Communicate daily break schedules to staff members and cover open positions when necessary
•    Assign work & kitchen priorities as the business or management dictates
Sales & Service
•    Supervise the daily operation of assigned location(s) and staff to achieve all targets.
•    Responsible for the timely and accurate resolution of any customer complaints
•    Maintain inventory controls to ensure that society funds are handled in an accurate and secure manner that conforms to departmental policies and procedures


Routine Maintenance
•    Ensure that the food presentation area is fully stocked, organized, consistent, exciting and visually appealing.
•    Ensure that all work locations are neat, clean, organized and safe.
•    Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage.

Food Quality
•    Enforce WCS provided portion size for all products sold.  Ensure proper menu builds while reducing waste and shrinkage of assigned location(s).
•    Prepares quality food items according to standardized recipes and instructions in a timely fashion
Collaborate
•    Establish and maintain a collaborative working relationship with all staff.
•    Maintain general knowledge of park attractions and amenities to provide superior customer service.
•    Follow all WCS rules and regulations.

Administrative
•    Assist in the preparation of reports as needed.
•    Perform other duties as assigned.
•    Ensure daily logs are properly filled out and filed away

PERKS of Working with Us:
•    Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
•    Complimentary Guest Park 5 Tickets + 1 Complimentary Parking (After 45 days)
•    Company provided uniforms
•    Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
•    Access to online learning and tuition discounts with Monroe College
•    Earned Paid Sick Time ( when reached a total of hours)
•    Employee Assistance Program
•    Free Banking

Internal Qualification Requirements

Qualifications
• All candidates must possess the following:
• Strong written and verbal communication skills
• A positive and outgoing demeanor
• Characteristics of a proven leader with attention to detail
• Basic Computer usage
• Must be able to work well among others in a positive environment
• Basic math skills

Salary Range

$18.50/hr