IT Support Specialist
Company Overview: Join our dynamic team at 3MG Roofing & Solar, a leading roofing company committed to delivering top-quality roofing and solar solutions to our clients. We pride ourselves on our dedication to excellence, both in our services and in the technology that supports our operations. As we continue to grow, we are seeking a skilled IT Support Specialist to ensure our technology infrastructure runs smoothly and efficiently.
Job Summary: The IT Support Specialist will be responsible for day-to-day IT operations, troubleshooting issues, and maintaining our technology systems to support the company's objectives. This role requires a tech-savvy individual with a strong background in networking, software management, and IT support within a business environment. Experience in the roofing industry is a plus.
Key Responsibilities:
- Technical Support: Provide daily technical support to employees, resolving hardware and software issues promptly.
- Network Management: Utilize Unifi or other network management software to monitor and maintain network performance.
- Microsoft Admin Center: Manage and administer Microsoft services, ensuring security and efficiency.
- Telephony Systems: Maintain and troubleshoot telephony systems, including Teams, VoIP providers, and POE desk phones.
- Excel Management: Utilize Excel for data management, reporting, and analysis to support IT functions.
- IT Room Maintenance: Understand and maintain the IT room, including racks, switches, firewalls, and other networking equipment.
- Software Administration: Manage AccuLynx or CRM systems, ensuring they are configured correctly and meet the company's needs.
- AI Utilization: Use ChatGPT or other AI tools regularly to solve problems and enhance IT operations.
- Proven IT Support Experience: Demonstrate experience in IT support or a similar role, preferably within a business environment.
- Strong Networking Troubleshooting Skills: Diagnose connectivity issues, slow connections, and duplicate IP addresses.
- Experience Setting Up and Maintaining Printers: Set up printers, perform daily checks on toner levels, and order supplies as needed.
- Ability to Monitor and Manage IT Inventory Effectively: Track IT inventory, manage asset records, and liquidate unnecessary items to optimize resources.
- Self-Starter: Take initiative, ask questions, and propose solutions.
- SharePoint Management: Build and maintain SharePoint sites to facilitate collaboration and document management.
Requirements:
- Strong Self-Starter: Ability to take initiative, ask questions, and propose solutions.
- Proven Experience in IT Support: Demonstrated experience in IT support or a similar role, preferably within a business environment.
- Experience with AccuLynx or CRM Systems: Manage and configure AccuLynx or other CRM systems.
- Strong Networking Troubleshooting Skills: Diagnose connectivity issues, slow connections, and duplicate IP addresses.
- Experience Setting Up and Maintaining Printers: Set up printers, perform daily checks on toner levels, and order supplies as needed.
- Ability to Monitor and Manage IT Inventory Effectively: Track IT inventory, manage asset records, and liquidate unnecessary items to optimize resources.
- Proficient in Microsoft Excel and the Microsoft Admin Center: Utilize Excel for data management, reporting, and analysis.
- Experience with Telephony Systems: Maintain and troubleshoot telephony systems, including Teams, VoIP providers, and POE desk phones.
- Familiarity with Building and Managing SharePoint Sites
- Proficiency with Unifi or Other Network Management Software
- Familiarity with Using AI Tools Like ChatGPT for Problem-Solving
- Excellent Troubleshooting Skills and Tech-Savvy Mindset
Preferred Qualifications:
- Experience in the roofing industry or a related field.
- Additional certifications in IT or networking (e.g., CompTIA, Cisco, Microsoft).
- Experience with additional software platforms relevant to the roofing industry.
Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent organizational skills.
- Adaptable to changing technologies and environments.
Location:
- Primarily onsite in our Winter Park office
