Sales Operations Manager

TriSMART Solar • Houston, Texas • 1d ago

TriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support to our customers.?It is our mission to help people achieve energy independence,?quickly,?easily, and affordably using the?power of the sun and teamwork. It�s what we at TriSMART call �SMART energy for SMART people�

Job Overview

We are seeking a highly analytical and strategic Sales Operations Manager to drive efficiency, effectiveness, and overall productivity within our sales experience team. This role will focus on optimizing team processes, analyzing performance data, managing CRM tools, and supporting revenue growth strategies. The ideal candidate has strong problem-solving skills, excellent communication, and a data-driven mindset to enhance sales performance.

Key Responsibilities

Sales Process & Strategy Optimization

Develop, implement, and optimize processes to improve operational efficiency and increase sales productivity and communication.

Identify bottlenecks in the team's cycle and provide actionable recommendations to improve conversion rates.

Work closely with leadership to develop improvement strategies, improved training mechanisms, and KPI reporting.

Data Analysis & Reporting

Monitor and analyze the team's data to provide insights that drive decision-making.

Review performance trends and provide recommendations based on data insights.

Keep an active pipeline for each dealer and conduct weekly or bi-weekly pipelines depending on the volume per dealer.

CRM & Sales Technology Management

Manage and optimize the CRM system, ensuring accurate data entry and reporting.

Provide training and support to the teams on CRM usage and best practices in the lender portals.

Evaluate and implement new sales tools and technologies to improve efficiency.

Collaboration & Cross-functional Support

Support the Operations team through pipeline audits.

Support the team with handing payroll and dealer escalation inquiries.

Work closely with sales leadership to report trends and areas of improvement for the dealers.

Training & Enablement

Develop and deliver training programs, materials, and resources.

Ensure the team is equipped with the right tools, content, and insights to troubleshoot lending portals efficiently.

Conduct periodic performance reviews and recommend improvements to sales methodologies.

Qualifications:

Bachelor's degree in business, marketing, or a related field a plus

Proven experience in partner relations, account management, or a related role.

Strong interpersonal and communication skills, both written and verbal.

Strategic thinking and the ability to align partner needs with company objectives.

Exceptional negotiation and problem-solving abilities.

Ability to work independently and collaboratively in a fast-paced environment.

Proficiency in using CRM software and partner management tools.

A track record of meeting or exceeding partnership growth targets.

Benefits:

Competitive salary and benefits package.

Health, dental, and vision insurance.

Retirement plan (401(k)).

Paid time off (vacation, holidays, and sick leave).

Professional development and training opportunities.

A collaborative and environmentally conscious work environment.

Salary: Industry Competitive Salary Based on Experience

TriSMART Solar is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other legally protected status.