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Conducts all relevant project management activities for various kinds of service projects with internal focus to meet respective project goals in terms of time, cost, and quality.
Reporting to the Head of Service Australia, New Zealand and New Caledonia – AU/NZ, your role as a Service Operations Project Manager will see you manage Service operations in New Zealand and New Caledonia. You will play a pivotal role in ensuring effective and efficient delivery of planned, preventative, and upgrade services to SGRE’s existing New Zealand and New Caledonian wind farm customers.
Your role will be busy and varied, and you will lead planning and preparations for new Service contracts in addition to managing a team of Site Team Leaders and Service teams across multiple wind farm sites.
More specifically you will be accountable for:
Relationship Management
- Developing and maintaining strong working relationships with key customer contacts and act as a first level escalation point for customers to address any issues with service operations as they arise.
Service Operations
- Actively manage NZ and NC service operations to ensure they are functioning as required to meet SGRE’s contract obligations, provide high quality service to our customers and meet set KPI’s.
- Proactively review existing operations and in consultation with Site Leads and other stakeholders identify and implement prioritised opportunities for improvement in key areas of safety, quality, productivity and cost.
- Reviewing potential new maintenance contracts and orders to develop draft resourcing and other plans as necessary.
- Oversee/lead major component changeouts projects and other works of high complexity and risk in NZ and NC.
Health and Safety
- Actively fostering SGRE’s “Safety is my Choice” culture in the workplace.
- Ensure service operations are in compliance with applicable EH&S statutory, company and related requirements.
You will have the ability to work and travel between New Zealand Wind Farm Sites in Napier, Wanganui and Wellington and also travel to New Caledonia as required. Ideally you will reside within 1 hours drive to any of these locations.
You will interface regularly with SGRE’s service management team, our service technicians and customers and SGRE peers globally.
What you will ideally bring:
To be successful in this role, you will bring:
- Substantial wind farm, or equivalent, service experience including demonstrated management or team leadership responsibilities. Ideally you will have had some experience in setting up new operational sites.
- Demonstrated experience in managing the complexities of a geographically dispersed workforce and the capacity to develop and maintain positive working relationships with your teams.
- Extensive experience in liaising and negotiating with customers on a wide range of service related and technical topics.
- Demonstrated experience in reviewing and managing service contracts.
- Demonstrated experience and the ability to professionally interact and work with management at all levels in a complex multi-national organisation.
- Strong written, verbal and presentation skills.
- An unrestricted Australian Drivers License.
You will be highly organized and flourish in a fast paced and ever-changing environment. Your ability to manage complex business relationships in a professional, tactful and motivating manner will be an area of strength.
You will thrive in an environment which demands your multitasking skills and your capacity to successfully manage the demands of a complex matrix of inputs will be an area of strength.
You will be passionate about creating positive customer experiences along with the ability to be a positive and motivating mentor to your teams.
What's on offer?
- An opportunity to join a global brand that leads the way with onshore and offshore renewable energy technology.
- Generous remuneration package.
- Exciting learning and development opportunities along the way with on-the-job training, international exchange and career development opportunities.
- SGRE values your commitment to our business and is proud to support initiatives to better balance your family and work life. These include options to purchase additional annual leave and flexibility to support your busy life.
Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.
We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.
