Are you enthusiastic and passionate about turbine troubleshooting and turbine performance tasks? Do you want to be at the core of making the world more sustainable? Do you bring comprehensive industry and product experience and thriving when communicating with various stakeholders? This is an exciting path to become part of a company committed to reshaping renewable energy innovation.
Region NCE > Technical Support NCE > Tech. Supp. Operational Systems NCE
Technical Support Operational System Team is a sub-department of Technical Support NCE, supporting both Service and Construction businesses across the entire NCE region. We provide technical knowledge and act as the link between R&D and local business units.
The Technical Support Operational System Team comprises a skilled group of 16 members distributed throughout the NCE Region. Becoming a part of this team, you will join them in guiding the implementation of Vestas' strategy, supporting various stakeholders with technical knowledge and ensuring customer focus and safety. The role (m/f/d) is a crucial one within the team, involving a high level of obligations and key responsibility within technical support.
Responsibilities
- Provide advanced troubleshooting support to service technicians and various stakeholders within Service and Construction
- Assist internal teams such as Service Technical Planning, Customer Service, and Construction and interact with and support all sub-teams within Technical Support NCE, ensuring technical knowledge is shared across teams
- Take responsibility for new turbine introductions
- Act as the link between Technical Support, VTO (Technology R&D) and Service. You will be instrumental in progressing VTO projects and ensuring that experiences gained are effectively utilized within the Service Business Unit
- Handle requests in ticketing systems and provide support through various communication channels
- Review technical customer questions, provide answers, and present technical topics at customer meetings
- Develop, update, and maintain guides (VGAs) for Service Technicians
Qualifications
To meet the expectations of this role, we believe that you bring the following experience:
- Previous extensive work experience from the wind industry
- Engineering education (Electrical, Mechanical, or Marine Engineering) or alternatively, equivalent electrical or mechanical work experience
- High technical knowledge of WTG control systems (e.g., Toolkit, VOB, VAX)
- Good communication skills in both verbal and written English
- Proficient computer skills preferably including SAP, Salesforce and Microsoft Office Suite
Competencies
To thrive in this role, we believe that you are/have:
- The ability to systematically handle data analysis to make informed decisions
- Complex problems-solving capabilities
- Aptitude for developing innovative solutions, seeing the big picture, anticipating future trends and opportunities, and guiding towards long-term goals
- Efficient and collaborative in diverse and remote teams
- Thriving in a large-size organisation and an international environment
- High customer and commercial awareness
- Attentive to detail while prioritizing quality and safety
What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, passioned, and international work environment in the renewable energy sector. We highly value initiative, accountability and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.
Additional information
Since the team is spread in different countries, we are open to which location this position will be stationed. The primary work locations are Videbæk in Denmark, Vienna or Parndorf in Austria, and Hamburg, Husum, Rheine, Gotha or Berlin in Germany. You should expect some travel activity, approximately 20 days per year.
If the above match your skills and qualifications, please apply no later than 09.04.2025. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
For candidates in Austria: According to Austrian legislation, as an employer we are obliged to state the minimum salary according to the collective agreement for our advertised vacancies. The minimum salary by collective agreement for this position is currently 46.781 € yearly. The amount stated does not represent the actual salary for the position offered here. The actual salary for our vacancies is considerably higher than the minimum salary stipulated in the collective agreement
For additional information about the position, please contact: Manager Tech. Support Operational Systems NCE Preben Gosvig Madsen at +4597308309 or Recruiter Linnéa Holm at linho@vestas.com.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
