Service Technician
Job Description
The Service Technician is a leadership role within the Service Department responsible for leading repair efforts in the field. This position requires a broad understanding of PV systems, a high degree of technical aptitude, and excellent customer service skills. This role is currently a shared field resource between the Service and Field Crew teams as the service department continues to grow. Service workloads will vary each week, but the primary function of this role will be to meet the technician needs of the Service Team, then joining the Field Crew to complete PV projects.
Responsibilities
- Model and uphold Ecotech’s values of being a Good Neighbor, demonstrating Uncommon Craftsmanship, and Joyful Living.
- Act as a goodwill ambassador for Ecotech to our new and existing customers, with a kind, empathetic, and professional demeanor
- Execute (multiple) “service truck rolls” each day, visiting sites and repairing, replacing, and installing various PV, storage, and communication equipment in a timely manner
- Exhibit good judgement, balancing time commitments to completely resolve issues, while working within reasonably-estimated repair times
- Pursue diligent record keeping, delivering on expectations set by Service Team to clients, conveying customer feedback, and through interactions with equipment manufacturers
- Be a self-driven learner, striving to pursue complete knowledge of current and previous-generation equipment and regulations
- Communicate with customers on-site to gather feedback, learn their goals, and learn of potential future sales opportunities for Ecotech
We’re looking for someone who… (What you bring)
- Has high technical aptitude with a logical, problem-solving approach
- Is highly organized and detail-oriented
- Has unending, zen-like patience - and remains unshakeably calm when things don’t go according to plan
- Is able to calmly deal with disappointed customers, and establish good rapport
- Communicates effectively with internal & external stakeholders
- Has a track record of excellent customer service
- Has the ability to think as a team and deliver on expectations
- Is able to efficiently navigate & comprehend technical documents
- Is capable of learning and utilizing various software platforms
- Enjoys creative problem solving, triaging, and working in a fast paced environment
Required for this role:
- Comfort with a highly varied environment, filled with different challenges every day
- A strong desire to learn everything they can about historical and current solar system construction, operation, and common points of failure, across the past two decades of PV design.
- PV installation experience with electrical aptitude (2+ years preferred)
- Working knowledge of national and local electrical and building code
- Administrative and organizational proficiency
- Embodies similar or compatible values
- Tell us how you relate to the Ecotech core values
- Comfortable on roofs, ladders, & high physical demands
- Ability to lift 70+ lbs equipment onto a wall
What Ecotech Solar offers you:
- Full-time, in-person position based in Bellingham, WA
- Health, vision, and dental insurance
- Bonuses based on individual & team performance
- Education, training and mentorship
- Generous 401k match
- Employee Giving Match
- Paid holidays and vacation
- A positive, collaborative work environment
- A career in a growing field doing work you can feel good about
About Ecotech Solar
- We're a values-driven business designing and installing solar electric systems for homes and businesses in northwest Washington. Since our founding in 2004 as the first solar contractor in Whatcom County, we've completed over 1,800 solar projects, become an industry leader in the state, joined the member-owned Amicus solar co-operative, and built lasting connections in our community. We’ve worked hard to earn our reputation for exceptional service, uncommon craftsmanship, and being great to work with. We're very good at what we do and have fun doing it. We care deeply about people – our customers, employees, and community. Our technical expertise is second to none and we strive for excellence in all things – design, installation, customer service and caring for our planet.
