DescriptionAre you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry.
Join us as a Customer Service Engineer in GreenPowerMonitor (GPM). Together we can drive a greener tomorrow!
What to expect?
As a Customer Service Engineer, you will act as the primary contact for our customers worldwide, providing technical support on our cloud solutions designed to monitor renewable energy assets. You will manage a portfolio of 5-10 key accounts, each with large renewable energy sites critical to GPM. Your main responsibilities will be:
- Build and maintain long-term relationships with key customers (main stakeholders)
- Manage the requests and incidents reported by customers and coordinate with cross-functional internal teams to deliver a solution
- Provide technical assistance through emails and calls
- Suggest improvements in the GPM platforms (Web Portal, GPM Plus, GPM Scada, and Horizon) on the new features that the product should have
- Detect errors and support the improvement of QUALITY
- Manage internal documentation and analyze data
This is an exciting opportunity to build a global network, as you will be working in the HQ team in Spain and coordinating with the rest of the Customer Success team based in US, Chile, Japan, and Australia.
The team awaiting you…
You will join Cloud Solutions, where we design, develop, and operate the best in class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.
ResponsibilitiesOur benefits package is specifically designed to support your physical, financial and social well-being:
- Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
- Receive guidance from colleagues through coaching, mentoring and participating in international networks.
- Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
- Be part of a world growing and renowned organization with origins dating back to 1864.
Other than that you can expect:
- Medical Scheme
- Commuting Allowance
- Life Insurance
- Pension Plan
- Kindergarten Allowance
- 40 hours per week with a flexible schedule
- Home working allowance (up to 2 days per week)
- 23 days of annual leave
- Employee Referral scheme.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
QualificationsTo thrive and succeed, we expect you to have:
- Bachelor´s degree in a technical field such as Renewable Engineering, Electronics or Electrical Engineering, Informatic System Management or similar
- 3+ years´experience providing support to customers on technical matters, gained through roles like Helpdesk, Customer Service, Technical Sales Technical Support, and/or similar
- Proven track record with telematic problem solving
- Good Microsoft Excel skills
- Fluent Spanish and English language skills (written and spoken)
And if ’ve got these in your back pocket, consider it a bonus:
- Knowledge/experience in renewable energies (mainly Solar PV and Wind)
- Network Engineering knowledge/experience: Familiarity with communication networks and dataloggers , industrial communication protocols, and troubleshooting
- Knowledge in SQL Databases
As a person, you have exceptional customer-facing abilities encompassing effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally. You thrive as a team player, adept at collaborating seamlessly with cross-functional teams. Moreover, you are proactive with a self-learning attitude. Your strong organizational and planning skills empower you to effectively prioritize tasks.
