About Us:
Route Two is a Glasgow-based company at the forefront of the renewable energy sector, committed to helping businesses and communities transition to sustainable energy solutions. Our customer service team plays a key role in ensuring a seamless and positive experience for our clients. We’re looking for a friendly, proactive, and customer-focused individual to join us as a Customer Service Representative, assisting customers both remotely and face-to-face while also supporting sales efforts.
Responsibilities:
As a Customer Service Representative, you’ll be integral to our operations. Your key duties will include:
- Providing exceptional customer support through phone, email, and face-to-face interactions.
- Assisting customers with inquiries about our renewable energy solutions and services.
- Representing the company during in-person meetings, consultations, and community events to build customer relationships.
- Supporting the sales team by handling initial customer inquiries and guiding potential clients through our offerings.
- Resolving customer complaints and concerns efficiently, ensuring high levels of satisfaction.
- Managing and maintaining customer records, ensuring data accuracy.
- Collaborating with the sales and marketing teams to identify and address customer needs.
- Contributing to the planning and execution of face-to-face customer engagement initiatives.
Qualifications and Requirements
To excel in this role, you will need:
- Full and unrestricted right to work in the UK (we cannot consider Tier 4 or PSW visas).
- Previous experience in customer service or a customer-facing role (experience in renewable energy is a bonus).
- Strong communication skills, both written and verbal, with a friendly and professional manner.
- Confidence and professionalism when meeting customers face-to-face.
- The ability to work independently while also being a collaborative team player.
- A proactive attitude with excellent problem-solving skills.
- Competence in using Microsoft Office Suite (Word, Excel, Outlook).
- A genuine interest in renewable energy and sustainability.
Benefits:
At Route Two, we believe in rewarding hard work and fostering a supportive environment. We offer:
- A competitive salary of £22,000–£24,500 per annum.
- Opportunities for professional development and training in renewable energy.
- Career progression within a fast-growing, impactful company.
- A welcoming, inclusive, and collaborative workplace culture.
- Team-building activities and regular social events.
- Employee discounts and benefit schemes.
