Reporting to Manager, Work Planning, Scheduling & Contracts
Purpose:
Analysts for Work Planning and Scheduling will support NYSEG and RG&E programs. They will interface with several team members on a variety of gas-related projects including process creation, improvement and implementation. SAP is the system of record to keep projects up-to-date and create accurate data reports. Analysts will act as the department SME for all applications and interact with data owners and administrators of: ARCOS, Click Scheduler, FWM, Locusview, SAP and Salesforce. They will take action to clean, correct, validate and provide data for various stakeholders. By identifying data anomalies, Analysts will be able to recognize performance failures via records or defects in processes. In utilization of their expertise in analysis, reporting and project management they will proactively resolve issues related to industry compliance standards.
Job Overview:
Employees in this position will support field supervision and operations management by creating a forecast and perform daily workload analysis related to planning and scheduling. Individuals will utilize all applicable internal systems to find efficiencies, which will harmonize in-day work related to customer and compliance due dates. Provides feedback to field supervision and operations management regarding status of workload forecast versus actual metrics. Maintains current and accurate records of all field-related activity for regulatory reporting. Identifies difficult situations and works with supervision to devise plans, which will lead to positive outcomes. Administers tracking and reporting of business metrics for assigned field related activities. Conducts regular business analysis on past, current and future performance related to the workload forecast. Develops recommendations and alternatives to meet all company objectives.
Responsibilities & Duties:
- Have a change management attitude and mindset toward projects involving process creation, improvement and implementation
- Work collaboratively across Gas Operations to assist with the achievement of the organization’s strategies and goals
- Build and maintain professional relationships with department stakeholders to coordinate and prepare quantitative data required for Gas Operations
- Maintains and monitors schedules and workloads to ensure personnel availability and skill sets comply with company objectives, with high accuracy and attention to detail
- Assists in the preparation of the annual operating and capital work plans for Gas Operations
- Develops models to propose work force requirements needed to support short-and long-term growth and expansion of Gas Operations and optimize work schedules and resource allocations
- Must ensure strict customer confidentiality
- Position responsibilities will vary based on Operations Center, which have their own unions
- Performs other job-related duties as assigned
Skills & Requirements:
- Bachelor's degree with 2+ years experience or
- Associate degree with 5+ years experience or
- High School Diploma and 5-7+ years experience
Preferred Abilities:
- SAP
- Salesforce
- Office Suite
- Presentation Skills
- Communication Skills - strong written and verbal
- Data Analysis & Visualization
Mobility Information:
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
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