JOB SUMMARY: This position is located at the New River Gorge National Park and Preserve, in rural southern West Virginia. The primary purpose of this position is to provide guide services to visitors. The work involves giving talks, interpreting natural and historic features, answering questions, guiding tours, and providing miscellaneous services to visitors. APPLICANT LIMIT: This announcement is limited to the first 75 applicants or the closing date, whichever comes first. MAJOR DUTIES: As a GS05 Park Guide for the Interpretive Division at the New River Gorge National Park and Preserve, you will be responsible for: Providing pre-established talks normally following a prescribed outline and requiring application of broad subject-matter knowledge of the features of interest particular to the site. Serve as a front-line representative of an organization greeting customers/visitors, answering questions in person and telephonically, and responding to comments and complaints following established guidelines. Communicating with a high volume of visitors or customers in face-to-face public/customer contact including the general public, education groups, and community organizations. Answering a wide variety of visitor questions at the information desk and throughout the park. Answering questions from the public in person, by phone, or in writing and conveying a variety of standard information, i.e., providing directions, resource information such as safety rules or policies, available activities and events, times, local sights. Provide current and accurate information to visitors on recreational opportunities, facilities and services, and park resources. Performing opening and closing procedures for visitor center according to established procedures. Utilizes GSA and park vehicles. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.
