JOB SUMMARY: Provide guide services to visitors. The work involves giving talks, interpreting natural and historic features, answering questions, guiding tours, and providing miscellaneous services to visitors. Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will be in pay/duty status approximately 10 months, and you will be in a non-pay status for the remainder of the year. MAJOR DUTIES: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Knowledge of communications techniques necessary to prepare and deliver structured and informal presentations to varied audiences. Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.
