Department of Transportation
Job Description and Duties
Under the direction of an IT Supervisor II, the incumbent serves as a Deployment Services Lead supporting IT operations at the Marysville District Office and surrounding area. The incumbent will be tasked with complex administrative and support duties involving support of desktop computer users, laptops, tablets, mobile devices, printers, and specialized software applications. The incumbent is expected to have a strong background in collaborating on large information technology projects, working directly with customers and management. The incumbent should additionally have experience working in a lead capacity, collaborating with peers and management to organize workload, resources, and provide project management support for the department. Incumbent will be tasked with leading district wide IT projects and will be expected to guide them from conception, to completion, with only minimal instruction from management. The incumbent will regularly utilize written and verbal communication skills to develop process documents, recommend standards, create reports, interpret technology practices, and develop training materials. Incumbent will consistently utilize professional customer service and communication skills while providing support, and building relationships with customers, coworkers, and management. Additionally, the incumbent provides support for all phases of end user device life cycle management including deployment, installation, configuration, maintenance, inventory, operations and surplus. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques. Incumbent will be utilizing the prescribed ticketing system for the clear, accurate and technical written documentation of customer issues. Incumbent will consistently utilize professional customer service and effective communication skills when dealing with customers and coworkers. The incumbent will take a lead role in projects or assignments.
Domains: IT Project Management, Client Services
Eligibility for hire may be determined by your score on the Information Technology Specialist I exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
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You will find additional information about the job in the Duty Statement.
