Status: Exempt
Department: Quality
Position Summary
The Quality Manager plays a vital role in the development, refinement, and implementation of the system and tools to assure production quality. This role will lead a team of Quality Engineers and Technicians to flow down acceptance criteria, establish testing protocols, document & control procedures, collect & analyze data, develop & maintain quality metrics, and drive root cause analysis of product and process defects, developing containment, corrective, and preventative actions. The ideal candidate for this position will possess a thorough knowledge of quality management systems, strong leadership skills, and a demonstrated track record of success in a fast-paced manufacturing environment.
Principle Accountabilities
- Reduction of manufacturing defects
- Development and maintenance of quality metrics dashboard (KPI’s)
- Maintenance of quality manual and procedures
Core Duties and Responsibilities
- Lead the Quality Team in implementing quality assurance system and quality control tools
- Develop, maintain, and communicate quality performance metrics (KPI’s)
- Manage quality manual and document control process
- Manage factory acceptance testing criteria, protocols, and data collection process
- Manage instrument and tool calibration process
- Support corporate quality system compliance and certification initiatives
- Manage internal quality inspection and audit process
- Drive quality initiatives down to the production technician level to advance our implementation of continuous improvement principles and establish these efforts as part of our culture
- Lead root cause investigations to drive corrective and preventative actions
- Work with the production team to ensure thorough and timely dispositions of non-conforming material to maintain continuity of production and containment of problems before they reach the customer.
- Develops and maintains a detailed understanding of Plug Power products and related manufacturing objectives and constraints.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team efforts by accomplishing related results as needed.
- Collaborates within other Quality functions, develops relationships with other supporting functions and departments. Strong team player. Builds relationships long term.
- Represent Plug Power in a professional manner at all times and in all interactions.
- Perform all other duties as assigned.
QUALIFICATIONS
Education and Experience
- BS degree in Engineering or Operations Management
- ISO9001/IATF 16949/AS9100 Quality Systems implementation & compliance
- 8D Structured problem-solving process
- APQP and PPAP experience
- Six Sigma green belt/black belt preferred
- Ten (10) or more years of related quality work experience; experience within a high-tech manufacturing (automotive and/or aerospace preferred) operations is highly preferred
- Proven track record of helping to drive manufacturing quality improvement projects
- Dynamic interpersonal skills and the ability to translate complex methodologies to diverse audiences and stakeholders
- Uncompromising dedication to product quality
- Demonstrated analytical abilities with strong attention to detail
- Proficient with Microsoft Office software
- Ability to manage complex projects and multi-task effectively
- Ability to role model high standards of professionalism
- Excellent follow-through
- Ability to work in structured and unstructured systems environments
- Be able to deliver strong results
- Must be driven and self-motivated
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
