DESCRIPTION Reporting to the Director of Student Success, the Academic Support and Resources Manager (ASRM) will oversee and implement a comprehensive Student Academic Support, Advising and Enrichment Program in collaboration with faculty, and oversee the management of the RICA Academic Resource Center including a physical library.
RESPONSIBILITIES
- Design and implement robust and targeted academic support programs such as peer tutoring, study halls, professional development and skill-building sessions that focus on leadership, communication, critical thinking, collaboration, career readiness, networking, and personal growth.
- Partner with internal and external facilitators to design programs that address identified skill gaps among students.
- Promote self-directed learning by providing tools and strategies for time management, study planning, and academic success.
- Closely collaborate with faculty and advisors to address student challenges through tailored and timely interventions and academic guidance to enhance academic performance.
- Share actionable data insights with faculty to inform teaching strategies and student support.
- Coordinate joint efforts to support holistic student growth and academic success.
- Oversee the day-to-day management of the RICA Academic Resource Center (ARC), ensuring appropriate use of the resources in the center including a physical library to ensure optimal access, organization, and utilization of learning materials and tools.
- Manage online academic tools, the e-library platform (EBSCOhost) and Turnitin, training users, managing vendor relationships, and ensuring resource availability and updates.
- Monitor academic resources usage, program effectiveness and provide improvement strategies.
- Supervise the upgrade of the center to create a student enhancement hub
- Collaborate with the Admissions and Records Director to manage the Student Information Systems and maintain academic and non-academic data.
- Manage and analyze student data using the Student Information System (SIS) to identify trends and areas for support.
- Generate reports to inform decision-making, track performance, and develop policies that enhance student outcomes.
- Develop required statistical reports on student academic resources and ensure compliance with government regulations with regards to reporting.
- Ensure data accuracy, security, and compliance with institutional guidelines.
- Serve as a technical resource to the faculty and the ICT team for the purpose of providing information and/or advice regarding Student Information Systems (SIS).
- In collaboration with the Director of Student Success, plan and deliver comprehensive onboarding and orientation programs for new students.
- Develop materials introducing students to institutional systems, academic policies, and available resources.
- Collaborate with faculty and staff to deliver workshops on study skills, time management, and resource utilization.