Role Renewables Administrator
Employment type Fixed Term Contract
Location Thorpe Park, Leeds
About BOXT
Do you want to work for an innovative brand that is constantly challenging its industry? A company that works in partnership with household brand names including Google, ITV, EDF Energy, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club, Middlesbrough Football Club and Rangers Football Club – just to name a few!
Well, you’re in luck. We’re BOXT - a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes.
We were founded in 2017 to redefine the world of home installation, making it modern, stress-free, and fairer for homeowners all over the UK. And with over 30,000 five-star Trustpilot reviews and 150,000+ happy customers so far, we’d say we’re doing a pretty good job.
We’ve grown our product offering substantially since the beginning and are proud to be able to offer air conditioning, electric vehicle chargers, Google Smart Home products, solar panel and battery storage systems and heat pumps. But we’re not stopping there. We have an ambitious vision to become an international household name, providing simple and easy access to new products & services within homes across the UK and beyond.
We may seem bonkers about boilers but inside we’re a technology company with a custom-built platform enabling us to deliver 5-star installation experiences across a range of products and services. We’re making life at home better for everyone.
About the Role
As a key member of our team, you will play an essential role in ensuring that our customers experience seamless service before and after their installation. You will be responsible for liaising with customers post-sale and pre-installation, responding to queries, and providing accurate information in line with our company’s policies and processes.
- Communicate effectively with customers post-sale and pre-installation, via email or live chat (Intercom), ensuring alignment with business policies and processes.
- Provide clear, accurate, and timely information about products and services, with the aim of achieving positive outcomes for customers.
- Demonstrate a compassionate and flexible approach by adapting processes to meet the unique needs of customers requiring additional support.
- Maintain accurate and up-to-date records on the BOXT admin platform to ensure correct documentation for each job.
- Manage and resolve customer emails from the Solar inbox efficiently, ensuring all issues are addressed in a timely manner.
- Ensure all customers receive relevant and timely support, tailored to their specific circumstances.
- Update in-house systems and Excel documentation as necessary, ensuring all information is current and accurate.
- Build and maintain strong relationships with Engineers to foster improved engagement and collaboration.
- Assist with planning and administrative duties as required to support team operations.
About You
We are looking for a reliable and organised person who is detail-oriented and able to manage tasks efficiently.
You will have strong verbal and written communication skills and be comfortable working in a fast-paced environment, plus:
- GCSE (or equivalent) in Maths and English.
- Flexible and adaptable approach, with the ability to handle a range of tasks and workloads.
- Self-motivated, confident in working independently, as well as being a team player.
- IT literate with proficiency in mainstream software (Excel, Email, Word).
- Committed to achieving the best outcomes for customers, with a focus on delivering excellent service.
- Passionate about providing exceptional service levels and ensuring customer satisfaction.
- Ability to liaise effectively with colleagues, engineers, and customers.
Benefits
We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
As part of the BOXT team, you’ll receive the following benefits:
- 30 days annual leave + bank holidays
- Private Medical Cover*
- 4x salary Death in Service cover*
- Company pension*
- Modern office with free on-site parking
- Free daily breakfast, drinks, fruit and snack
- Ongoing training and development opportunities.
* After probationary period
If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.
