About Haulogy
Haulogy is on a mission to digitalize the energy sector and accelerate the green energy transition while lowering energy costs for everyone. We are successfully driving this transformation today by providing energy and utility market players with modular and scalable management software, along with relevant business and IT services in a long-term partnership approach.
Responsibilities
Team Leadership
- Lead and mentor Business Consultants and Project Managers, ensuring they have the resources and support needed to effectively train and implement software solutions.
- Foster a collaborative and high-performing team culture that aligns with Haulogy’s values and mission.
Performance Management
- Monitor and evaluate the performance of the team, setting clear goals and expectations.
- Provide regular feedback, identify development needs, and create opportunities for growth and upskilling within the team.
Project Oversight
- Oversee the planning, execution, and successful productivity of the team in their projects, including both support and implementation.
- Ensure that all projects are completed on time, within scope, and meet client satisfaction.
Client Engagement
- Serve as the first escalation point of contact for clients.
- Define and implement the customer satisfaction measurement process during customer support projects, project implementations, and Business Consultant follow-ups.
- Act as a trusted advisor for key clients, ensuring a seamless and high-quality client experience.
Process Improvement
- Identify and implement process improvements to enhance the efficiency and effectiveness of training, support, implementation, project management, and customer follow-up activities within the department.
- Stay informed on industry best practices to drive innovation and operational excellence.
Qualifications
- Experience:
- Proven track record of successfully leading teams of Customer Success Managers, Business Consultants, or Project Managers in the IT software, SaaS, or energy sectors.
- Previous experience in an energy supplier or utility company is a significant advantage.
- Skills and Competencies:
- Strong leadership and people management skills, with the ability to inspire and motivate teams.
- Expertise in project oversight and client relationship management, with a focus on customer satisfaction.
- Excellent problem-solving and process improvement capabilities.
- Languages:
- Fluency in English is required.
- Proficiency in French and/or Dutch is highly desirable.
- Education:
- Bachelor’s or Master’s degree in Business Administration, IT, Engineering, or a related field.
Why Join Haulogy?
- Be part of a dynamic and mission-driven organization that is transforming the energy sector.
- Work in a collaborative environment that encourages innovation and professional growth.
- Play a key role in shaping the success of our Supplier Services unit and contributing to the green energy transition.
