JOB SUMMARY: These positions are located in Virgin Islands National Park, in the Superintendent's Office. Open to the first 100 applicants or until 12/27/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. MAJOR DUTIES: As a Concessions Management Specialist, you will perform the following duties: Assists in the preparation and development of prospectus documents. Assists with the development, review, and updating of contract(s), and operating and maintenance plans. Evaluates proposals for commercial service opportunities by serving as an evaluator, or technical advisor on panels. Review and evaluate required reports, programs, documents, and other data (e.g., annual maintenance plans, risk management programs, environmental management programs). Plans, schedules, and conducts evaluation visits of facilities and commercial service operations. Collects and monitors contractual, operational and safety performance data of concessioners. Reviews quantitative and qualitative feedback from customers to identify trends and develop solutions. Drafts responses to inquiries and complaints from the public. Ensures that franchise fee payments are received. Reviews and tracks expenditures against franchise fee accounts and plans. Informs commercial service providers of legal and procedural changes. Duties will be developmental in nature when filled below the full performance level. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.
