At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.
More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.
Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.
We’re growing fast: Our community of 84 million registered users and 208,000 active partners across 19 countries, have together already saved 350 million meals from going to waste - saving almost 707,000 tonnes of CO2e!
Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.
Your Role
As the new Key Account Store Operations Specialist, reporting to the Head of Key Accounts in Portugal, you will play a pivotal role in engaging and retaining stores, improving their performance, and maximising food saved.
You will also drive collaborations with charitable organizations, ensuring surplus food can be redistributed efficiently to those in need, while supporting stores to embrace donation processes and maximize impact.
Your Key Responsibilities:
- Store Relationship Management: You will manage and engage key partners through phone, email, and occasional on-site visits (approximately 1 day/month). Your focus will be on building long-term relationships, understanding partner needs, and delivering tailored recommendations.
- Performance and Retention Optimization: You will track and analyse KPIs to proactively address challenges, identify churn risks, and highlight supply opportunities. You will implement strategies to maintain high retention rates while optimising the amount of food saved.
- Charity Donations Coordination:
- Act as a key contact for charitable organizations to develop partnerships for surplus food redistribution.
- Train stores on the donation process, ensuring compliance with relevant regulations and operational efficiency.
- Establish donation agreements that provide clear benefits for all stakeholders, aligning with Too Good To Go's mission.
- Identify and recruit new charitable partners when necessary to expand food redistribution opportunities.
- Data-Driven Action: By analysing store and donation performance data, you will generate insights and create actionable recommendations. You will identify ways to optimise food redistribution through donations or consumer sales.
- Customer and Partner Experience: You will provide an exceptional experience to stores, charitable partners, and users while representing the Too Good To Go values and tone of voice.
Requirements
- Proven experience in Account Management or Business Development, ideally within the retail sector (supermarkets, grocery stores, convenience stores, or discount food stores).
- Experience working with charitable organizations, including knowledge of donation processes, benefits, and operational agreements.
- Strong commercial acumen and communication skills, with the ability to build long-term relationships with store stakeholders and charity partners.
- A data-driven mindset with the ability to extract insights, present findings clearly, and use data to drive decisions and performance improvements.
- Ability to work cross-functionally, collaborating with internal teams to support strategies that grow key partner engagement.
- Proactive and adaptable, thriving in a fast-paced scale-up environment.
- Self-starter who can manage their workload efficiently while contributing to team targets and meetings.
- A strong passion for sustainability and fighting food waste. You understand the urgency of creating a positive impact for the planet.
Our Values:
- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care
What we offer:
- A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
- Working alongside an international community of users, partners and 1,200+ colleagues across 19 countries that are on the same important mission.
- Personal and professional development opportunities in a fast-paced scale-up environment.
- An inclusive company culture where you can bring your authentic self to work
- A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer
- Flexible working schedule and hybrid working policy
Benefits:
- WORK FLEXIBLY:
- Enjoy hybrid working from home and our great offices
- Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
- Health insurance and pension plans (subject to country of employment).
- Additional days off for significant life events
- CELEBRATE & SOCIALISE
- Regular social events like summer and winter parties.
- Coffee, snacks and fully-equipped kitchens.
- Get to know our community with a monthly free Surprise Bag
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
How to apply:
- We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
- Submit your CV and Cover letter in English.
- Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.
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