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Exemption Status:

Non-Exempt

Hiring Range:

$22.24 - $40.04

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00AM 4:30PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

Cost Center:

99940 - 5985 Evergreen

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for managing the replacement of end-user devices as part of the Evergreen Program including PCs, laptops, printers, mobile devices and other related devices. This works includes the replacement of hardware as well as software and profile specific configurations on each device.

I.   Major Responsibilities:
1.   Manages projects by use of MS Project, Excel, and Visio.
2.   Uses Ivanti/LANDesk, Hyena, Active Directory, MaaS360 and other tools.
3.   Attends a variety of coordination meetings as required or directed.
4.   Follows IS Inventory asset management process through the lifecycle of the device.
5.   Responsible for imaging and software installs on end user devices.
6.   Provides customer with updates as appropriate.
7.   Must maintain goals and measure set forth by the Manager over the evergreen program.
8.   Helps creates and update knowledge base articles containing job aids for step-by-step instructions on how to upgrade hardware.
9.   Responsible for hardware replacement of devices such as, but not limited to, PC’s, laptops, printers, diagnostic PC’s and monitors.
10.   Provides configuration and deployment various software applications including but not limited to Microsoft Office (Access, Excel, Outlook, PowerPoint, Visio, Word), Adobe Creative Cloud (Acrobat, Acrobat Pro, Captivate, In Design, Photoshop), Cisco Jabber, Cisco WebEx, VMware Horizon Client, Epic (various applications), SPSS, Tableau, SAS, Skype for Business, Internet Explorer, Microsoft Edge, Google Chrome.
11.   Activates cellular service on mobile devices for the following carriers: Verizon, ATT, Sprint.
12.   Troubleshoots issues related to installation/upgrading and configuration of devices related to the evergreen program.
13.   Perform data and/or application backup and verification as necessary.
14.   Conducts performance and functional testing on PC equipment and software and restores any data and /or applications as necessary. Adjusts configuration options as required for installation.
15.   Creates a data backup/archive for devices scheduled to be decommissioned, removes all software, data files, custom applications, licensed software, etc.
16.   Provides appropriate instructions for users of newly installed devices.
17.   Verifies final disposition of asset (e.g., lease return, scrap, return to manufacturer for replacement, etc.).
18.   Identify and troubleshoot network issues as it relates to end user devices.

II. Position Qualifications:
License/Certification/Education:

Required:
1. Associate’s degree

Preferred:
1. Bachelor’s degree.
2. Related certifications such as CompTIA A+, Microsoft Certified Professional (MCP) in end user computing technologies.

Experience/Skills:

Required:
1.   Two (2) years technical customer service experience.
2.   Demonstrated technical experience with PC hardware and software support environments.
3.   Basic understanding of infrastructure workflow within Networking, Telecom, Capital Facilities, System Administration, and Applications.
4.   A combination of expertise in desktop operating systems and TCP/IP networking.
5.   Solid knowledge base of Microsoft Office suite applications and basic Inter/IntraNet skills.
6.   Ability to self-manage.
7.   Excellent customer service skills, organized and efficient and excellent verbal and written communication skills. Excellent interpersonal skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

UMass Memorial Health

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