Job Description:

The Systems Integration and Epic Environment Manager defines and implements the change control processes and coordinateskey Epic environmentactivities including updates, upgrades, and build migration. As a liaison between application and technical teams supporting Epic, they coordinate technical aspects of Epic implementation and support activities involving multiple teams. They oversee implementation, support, and maintenance activities for the integration of clinical and business systems across the enterprise.

Responsibilities

Managing and communicatingthe Epic environmentstrategy, including data migration methods and schedules
Enhancing existing change control processes toinclude Epic componentsand build
Participating in or leading change control, upgrade planning, maintenance window planning, and go-live planning committees, including Epic Release Authorization approval process
Designing data migration strategies and overseeing large data loads
Coordinating and managingthe Epic upgradeand update activities
Tracking update and patch levels for each production and non-production environment and servers
Creating and maintaining documentation for use in infrastructure configuration, maintenance, and upgrade planning
Communicating information about environment activities (refreshes, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users
Updating technical and interface project plans, technical trackers, and other work plans
Participating in core project leadership discussions and decisions
Acting as a liaison/coordinator between application andtechnical/infrastructureteams supporting Epic, including Epic Hosting and Technical Services
Tracking technical integration issues and coordinating issue resolution
Ensuring that the systems teams provide routine system monitoring and that issues are mitigated
Working with application and technical teams and organization leadership to maintain and test downtime and recovery processes
Managing a team of integration analysts who provide and support integration solutions for the enterprise’s clinical and business systems, using middleware (interface engines), Epic Bridges (integration module), and healthcare integration protocols like HL7 and FHIR
Planning, prioritization, resourcing, and general oversight of all integration team activities, including their involvement in new integration projects as well as support, maintenance, business continuity and disaster recovery for existing integrations
Improving the implementation, design, and maintenance process by evaluating the adequacy of the tool sets and introducing new tools, techniques, and practices to ensure efficiency and productivity
Setting design, test, documentation, and implementation standards in accordance with HIPAA and other patient data management policies; ensuring interfaces and integration systems adhere to policies

Experience/Competencies:

Experience managing technical teams in a healthcare provider environment
Strong leadership and communication skills
Ability to communicate with both application and technical team members
Process and detail-oriented
Experience setting policies, procedures, equipment and documentation standards
Assertive and able to hold staff accountable for following established policy and procedure
Strong organizational skills and project management experience
Technical background with a general understanding of the Epic technical infrastructure and staff, including servers, storage, network, and desktop support teams
Familiarity with healthcare interoperability standards, including HL7, FHIR, X12
Familiarity with Epicintegration/interoperabilityenvironment
Management or hands-on experience with architecture analysis, scoping, build, testing, and deployment of HL7 and FHIR interfaces for variety of healthcare data exchange functions, like patient registration, orders, results, charges, document management, etc.
Ability to analyze and resolve complex integration problems, provide resolutions and recommendations

Education/Training/Certification

Bachelor's degree or higher
Technical Overview of Implementation

Shyft6

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Systems Integration and Epic Environment/Release Manager