Job description

Are you passionate about building strong client relationships and driving business growth? In this role, you’ll have the opportunity to do just that while working closely with a dedicated team and making a real impact!

The role, reporting to the VP of Wind, Civil Aviation, and Environmental Practice, is all about building and nurturing strong, lasting relationships with clients, making sure they feel supported and valued. You'll work closely with customers to understand their needs and collaborate with internal teams to deliver effective solutions that ensure projects run smoothly. Along the way, you'll help grow the business by expanding existing accounts, securing new contracts, and hitting sales targets. Regular communication with key stakeholders will be a key part of your day-to-day. You'll also have the chance to promote the Robin Radar brand at industry events, helping to raise visibility in key sectors.

Responsibilities

1. Client Relationship Management and Ambassadorship

Develop and maintain long-term relationships with global clients, ensuring they become and remain Robin ambassadors.
Listen to client needs, anticipate actions, and liaise with internal teams to ensure satisfaction and project execution.
Regularly check and ensure customer satisfaction, addressing concerns promptly.

2. Sales and Account Growth

Generate sales by expanding current business, negotiating and closing new and renewal contracts.
Reach or exceed targets through proactive account management and support pipeline growth.
Establish and execute account plans to drive results, both in-person and virtually with key stakeholders like Environmental and Project managers worldwide.

3. Solutions, Negotiation, and Advisory

Translate customer needs into realistic, appealing solutions, providing negotiation and advisory services to meet expectations.
Follow up on client inquiries, supporting both existing and prospective clients, in collaboration with internal teams (e.g., tender, technical sales, radar specialists).

4. Support to Leadership and Promotion

Assist direct supervisors with new leads, tender processes, and business development opportunities.
Participate in exhibitions and conferences to promote the Robin Radar brand, particularly within the Wind and Environmental sectors.

Job requirements

Educational Background: University degree (BA or MSc/MBA) is required.
Customer Management Experience: Proven experience in customer relationship management is essential.
Experience in long sales cycle and high valuer products is a must.
International Exposure: 8+ years of experience, ideally in an international or multi-cultural environment.
Language Proficiency: Fluency in English is a must; additional languages are a plus.
Offshore Experience: Experience in offshore industries is an advantage.
Work Availability: Ability to work full-time (40 hours per week).
Analytical and Detail-Oriented: Strong analytical thinking and attention to detail are key.
Collaborative and Independent: A team player who can also thrive when working independently.
Hands-on and Assertive: Confident, proactive, and willing to get involved at all levels.
Driven to Improve: Proactive in driving continuous improvements and solutions.
Cross-Cultural Communication: Excellent communication skills, especially in working with diverse cultures and backgrounds.
Travel Flexibility: Willingness to travel up to 35% of the time.

Additionally, depending on the role and its responsibilities we may request a certificate of conduct (VOG) before or during the employment period. We appreciate your understanding and cooperation in this matter.

N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way!

But of course, you should identify with our core values: trust, responsibility & transparency.

What's in for you

Working for a Great Place to Work® certified company;
Opportunities to develop your skills even further through training and certifications;
Flexibility to be on the top of your game. We do not only have flexible hours, but we are a hybrid work environment as well. Rather work from home and get some focus time? No problem!
High quality laptop, monitor, work phone, noise canceling headphones, and any other equipment necessary for your role;
An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents.

We’re growing. Fast. In fact, we are one of the Top 250 Scaleups in the Netherlands. But despite this growth, we stay true to our core values of trust, transparency and responsibility. At Robin, our accomplishments rely on our remarkable team of dedicated professionals who bring passion to their work every day.

Looking for a new adventure? Hit apply and join us!

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