Introduction

A well-established and growing Managed Service Provider is looking to appoint a senior, hands-on Technical Engineer to play a key role in technical delivery and support operations.

This is not a purely desk-based support role. We are seeking a technically strong operator who can lead engineers when required, own escalations, enforce standards, and step into complex onsite environments when necessary.

This role suits a structured, execution-focused individual who thrives in high-accountability environments and is comfortable operating within a founder-led business.

Duties & Responsibilities

Key Responsibilities

• Take ownership of technical delivery and SLA performance
• Provide leadership and mentorship to support engineers
• Handle complex technical escalations and major incidents
• Attend key client meetings requiring strong technical credibility
• Enforce architecture, stack and security standards
• Provide structured weekly reporting on risks, capacity and delivery performance
• Assist with project execution and high-level technical implementation

Desired Experience & Qualification

Minimum Requirements (Non-Negotiable)

• Must reside within 15–20 minutes of Sandringham (Johannesburg)
• Own reliable vehicle and willing to travel to client sites regularly
• Minimum 8 years’ experience within an MSP environment (support and projects)
• Strong Microsoft 365 and Azure AD expertise
• Solid understanding of Microsoft security stack
• Firewall and networking competency
• Proven experience handling escalations and high-pressure incidents

Preferred Experience

• Multi-tenant MSP support environments
• Microsoft 365 migrations and implementations
• Azure architecture exposure
• Security best practice implementation
• Structured reporting and performance management

Personal Attributes

• Calm under pressure
• No ego – collaborative and solution-focused
• Operationally disciplined
• Structured and organised
• Strong communication skills with both engineers and clients

Package & Remuneration

R40 000

RecruitX

New Jobs

Senior Technical Engineer (MSP Environment)