Operations Coordinator
Office Location: 7781 Vantage Way, Delta, BC

Product Care is a non-profit industry organization that develops and manages recycling programs across Canada and in the US. The Product Care team is committed to developing and managing sustainable recycling programs for lighting products, electronics, paint, pesticides, smoke alarms, household appliances and other products. Please visit http://www.productcare.org to learn more about us.

About The Position

The Operations Coordinator provides operational support for the various recycling programs in Canada and USA as well as recruits, liaises and coordinates collection sites throughout the provinces to ensure compliance and operational effectiveness.

Responsibilities:

Collection System Management

Recruitment

Identify gaps in service and resources needed
Contact potential businesses to determine suitability and interest in partnering with Product Care as a collection site or collection event
Ensure adequate coverage of collection sites, including finding replacement collection sites and events in case of closures

Collection System Administration

Administer collection site contracts, renewals, and terminations
Develop administration packages for new collection sites and onboarding of new collection sites and collection events

Identify transport options, contacting carriers for rates and availability, complete cost analyses, negotiate rates
Answer questions related to the program(s) while providing friendly and helpful customer service
Assessment of each collection site
Update contact information and any changes related to the collection site

Administration

Data entry for bill of ladings, material check-in forms, processing forms, data tracking and penalties
Data reconciliation, correcting data entry errors to ensure information is reconciled with other program spreadsheets, monthly/quarterly/annual reporting
Dispatch & transportation arrangement
Approval of invoices for program services and collection site statements
Complete reports and analyses and provide input and feedback on items for current and new programs, and for communications (such as signage, brochure distribution)
Analyze business processes, such as available resources for transportation delivery routes, and production schedules to ensure program(s) operate efficiently and cost effectively
Filing, ordering office supplies, checking and distributing faxes, arranging courier materials, and train new employees as required, etc.
Provide training on data reconciliation, completing and analyzing reports, annual reporting requirements, etc. Write and Maintain SOP’s for these processes.

What You Bring

The ideal candidate will possess the following skills, experience, and qualifications:

Post-secondary education in administration or equivalent experience.
Proficiency in MS Office Suite, including Access and a working knowledge of databases.
Clear and concise English language abilities, both written and verbal.
Experience in a fast-paced role with the expectation of meeting deadlines.
Strong understanding of collection system network and plant operations and supply chain best practices.
Effective communications skills, with the ability to listen and persuade.
Analytical thinking with very good problem solving and troubleshooting skills.
Takes initiative, strong work ethic, can execute original ideas.
rovide continuous constructive feedback to improve the efficiency of the workplace
The ability to exercise good judgement when making decisions.
A positive attitude and willingness to work with others as a team.
Legally able to work in Canada full-time.

What We Offer

Product Care offers a competitive annual salary ($46,000 - $52,000) based on experience.
Comprehensive benefits.
RRSP matching program.
A dynamic, team-based work environment.
Professional Development pool of $1000 to upskill yourself each year.
The satisfaction of making a positive difference for the environment.
A hybrid work model.

Product Care Recycling

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