Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Contractor Manager is a newly created position responsible for the creation of and oversight of day-to-day management of the contractors in our Nelnet Bank Home Improvement division. Nelnet Bank is an online industrial loan charter bank, focused on education and home improvement financing. Nelnet Bank is regulated by the FDIC and Utah Department of Financial Institutions.

Oversee and monitor the bank’s contractor network
Work closely with the Business Development, Operations and Compliance teams to create processes and procedures to track and resolve contractor issues and complaints
Coordinate and optimize operational solutions with third party vendors and affiliates as needed
Work closely with Business Development, Compliance, Credit and Risk to underwrite contractors
Ensure the bank is meeting customer’s needs by sharing ideas, feedback, and complaints with stakeholders
Assist with creation and testing of new products and services
Oversee and train contractor management staff to handle contractor issues and concerns
Other initiatives, special projects, and duties as assigned

EDUCATION:

Bachelor’s degree or equivalent experience, preferably in business or related field

EXPERIENCE:

Home improvement lending knowledge
Home improvement contractor management
Development of policies and procedures
Knowledge and understanding of banking regulations
Project and vendor management
Must possess ability to engage others and to work collaboratively with all departments across the organization

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

Exceptional interpersonal and customer service abilities
Excellent analytical, leadership, and problem-solving skills
Organized, process and detail oriented, and driven toward measurable results
Ability to motivate and coach others
Knowledge and understanding of laws and regulations relating to banking, such as but not limited to; Electronic Funds Transfer Act, Fair Credit Reporting Act, Truth in Lending Act, Truth in Savings Act, Equal Credit Opportunity Act, Unclaimed Property, Unfair, Deceptive, Abusive Acts and Practices (UDAAP), BSA/AML and OFAC, etc.
Ability to take direction and then work independently on multiple issues concurrently, and to exercise independent judgment in establishing priorities
Ability to succeed in a fast pace, heavy workload, entrepreneurial environment
Ability to communicate complex concepts clearly
Excellent oral and written skills
Ability to adapt to highly diversified and changing environment, as well as the dynamics and challenges of a business start up
Proficiency in Microsoft Office Suite of products

**Pay Range for this position is - $80,000 - $110,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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Contractor Manager - Nelnet Bank