About the Role

Full time (35‑hour work week)
Ongoing role
Based full time in our Penrith & West Ryde offices, with travel to Link Wentworth properties and offices as required

The Team Leader, Sustainable Tenancies is responsible for leading, developing and supporting the Sustainable Tenancies team to deliver high‑quality, person‑centred services. This role plays a key part in helping tenants sustain long‑term housing, improve wellbeing, and access the right supports by using a trauma‑informed, strengths‑based, whole‑of‑service approach. The position requires strong leadership capability, excellent interpersonal and communication skills, and the ability to build effective working relationships across internal teams, support providers, government agencies and community organisations.

Key areas of responsibility include:

Leading, coaching and developing the Sustainable Tenancies team to deliver high‑quality customer outcomes
Providing guidance on complex case management matters, crisis response and tenant support needs
Building collaborative partnerships with internal stakeholders and external support services
Driving service improvement initiatives and contributing to consistent, evidence‑based practice
Ensuring service delivery aligns with legislation, policy, quality frameworks and best practice
Monitoring team performance, reporting on outcomes and supporting continuous improvement
Promoting and modelling trauma‑informed, compassionate and ethical practice

Who we are looking for

The ideal candidate will have:

A passion for people leadership and developing high‑performing teams
Experience in community services, housing support, social work, case management or related fields
Strong understanding of the social housing sector and the needs of people experiencing disadvantage
Experience supporting customers with complex needs, including linking them with supports
Knowledge of policy, legislation and frameworks relevant to social housing and tenancy sustainability
Highly developed interpersonal, communication and negotiation skills
Ability to build strong partnerships with service providers, government agencies and community organisations
Empathy, professionalism and a commitment to social justice and inclusion

You will also need:

A current NSW driver’s licence
Willingness to comply with vaccination requirements (including COVID‑19 and others as directed)
A valid National Police Check (issued within the last six months), renewed every five years or as required

How to Apply

If this sounds like you, please click ‘Apply’ and submit an up‑to‑date résumé and a cover letter addressing your suitability for the position.

Contact

To request a copy of the full Position Description or make any enquiries, please contact:

Mitchell Green, Recruitment Specialist

📧 careers@linkwentworth.org.au

📞 (02) 9159 7569

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever. We are committed to improving lives, strengthening communities and providing safe, secure housing.

Link Wentworth offers staff:

A strong culture of teamwork, empowerment and customer‑centred service
Career development opportunities and pathways
Flexible work arrangement options
Additional leave benefits, including the ability to purchase up to two extra weeks of annual leave
Competitive salary with access to not‑for‑profit salary packaging
Meaningful and fulfilling work that makes a real difference every day

+ much, much more!

Link Wentworth Housing

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Team Leader, Sustainable Tenancies