As a Customer Service Representative/Sales Support, you will play a crucial role in supporting the sales operations by managing quotes, processing orders, and maintaining strong relationships with customers. This position focuses on sales support and internal coordination, ensuring smooth communication between customers, production, logistics, and sales teams. You will handle inquiries, prepare quotes for smaller projects, and assist with project coordination in a fast-paced steel fabrication environment.

COMPENSATION & BENEFITS

Competitive base salary in the range of $70,000 to $83,000.
Performance-based discretionary bonus opportunities
Comprehensive health benefits package
Laptop and necessary technology provided
Opportunities for professional development and training
Company social events and team-building activities
Supportive work environment focused on work-life balance

THE COMPANY & CULTURE

Our client is a well-established leader in steel fabrication, serving the construction and industrial sectors for over 50 years. The company is known for its commitment to quality, safety, and customer satisfaction, with a strong focus on teamwork and continuous improvement. They foster a collaborative, high-energy environment where employees are valued for their expertise and contributions. The company invests in modern technology and professional development, making it an excellent place to build a long-term career in the steel industry.

THE LOCATION

The office is located in Brampton, ON
Work is Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break from 12:00 PM to 1:00 PM
This position requires full-time, in-office attendance at the Brampton office

THE PRODUCT/SERVICE

Steel products and fabrication services tailored to construction and industrial projects
Comprehensive project coordination and sales support within the steel industry
Expertise in steel grades, plate processing, and interpreting technical drawings
Integrated customer service managing quotes, orders, production planning, and logistics coordination

PRODUCT & SALES CYCLE

Orders primarily involve steel products with varying complexity and size, depending on customer needs
The sales cycle is largely driven by project timelines and can range from quick turnaround quotes to large projects requiring several weeks to months for completion
Typical sales cycle for routine orders is shorter, while major project quotes and approvals can extend the cycle significantly
Customer service representatives support the conversion of quotes into orders and manage ongoing communication throughout the sales process to ensure timely delivery and customer satisfaction

TYPICAL DAY & DUTIES

Respond to customer inquiries via phone and email, providing timely and accurate information
Prepare and send quotes for smaller projects, ensuring pricing and details are correct
Process incoming orders and enter them into the ERP system
Coordinate with production, logistics, and sales teams to ensure order accuracy and timely delivery
Track order status and proactively communicate updates or delays to customers
Review and interpret technical drawings and specifications as needed for quotes and orders
Resolve customer issues or escalate them to the appropriate team member
Maintain accurate records of customer interactions, quotes, and orders
Support project coordination for larger or more complex orders
Participate in daily team meetings and collaborate on process improvements

SUPPORT & TRAINING

Formal Classroom
Online
On the Job
Mentorship/Shadowing

PREFERRED EXPERIENCE & BACKGROUND

3-7 years of experience in customer service, inside sales, sales support, or project coordination within the steel fabrication, steel center, or heavy industrial environment
Strong knowledge of steel grades, plate processing, and the ability to read and interpret CAD drawings
Experience working with ERP systems and coordinating with production, logistics, and sales teams
Excellent communication skills, both written and verbal, with the ability to build and maintain customer relationships
Detail-oriented, organized, and able to manage multiple priorities under pressure

EDUCATION

Post Secondary Education

TECHNICAL SKILLS

Proficient with ERP systems relevant to steel fabrication and logistics
Ability to read and interpret CAD drawings and technical documents
Strong computer skills with multitasking capability
MS Excel for data entry and quote preparation
MS Word for correspondence and documentation
Effective use of email and online communication tools
Familiarity with online screen sharing and virtual meeting platforms

WHY YOU SHOULD APPLY

Industry Stability & Reputation – Join a well-established steel fabrication leader with over 50 years of proven success, trusted by major construction and industrial clients.
Growth & Development – Benefit from professional training, modern technology, and a clear path to advance your career within a collaborative and supportive environment.
Competitive Compensation & Culture – Benefit from regular team-building events and a company that truly values work-life balance.

OTHER SALES JOBS

If this job is not ideal for you, please upload your resume for future consideration at https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04
Or visit our website to view other available sales jobs at https://justsalesjobs.ca/jobs/

OTHER SALES JOBS

If this job is not ideal for you, please upload your resume for future considerations at https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04

Or visit our website to view other available sales jobs at https://justsalesjobs.ca/jobs/

ABOUT JUST SALES JOBS

Just Sales Jobs sources and places Top Sales Talent from Toronto to Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and Machine Learning technologies along with a proven hiring methodology to identify Top Sales Talent.

Just Sales Jobs has earned a reputation as the best recruitment agency in Ontario. We source and place for Sales Positions between Toronto and Kitchener/Waterloo, and cities in between. Sales positions we hire for include, Vice President of Sales, National Sales Director, Sales Director, Director of Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice President Business Development, Business Development, Business Development Director, Business Development Representative, Business Development Manager, Business Development Officer, Sales Representative, Senior Sales Representative, Sales Development Representative, Account Manager, Account Executive, Senior Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.

Our client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities.Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at toptalent@justsalesjobs.caWe thank all applicants in advance for their interest however, only those candidates under consideration will be contacted.

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