Job Description:

Solar Technical Support Lead

Salary: Up to 20K AED per month

Responsibilties:
1. Provide technical support for Arctechs customers (MEA region), ensuring a best-in-classcustomer experience and providing product and systems expertise to maximize customer valuewith the team.
2. Work closely with Artechs Technical Support Team based in China for providing quick support to Client.
3. Work closely with cross-functional teams, including sales team, project managers, product managers, and other engineers, to ensure that the solar tracker product meets the customer's needs and project requirements.
4. Compile POT procedure and technical documentation during bidding stage;
5. As a Senior Technical Support Engineer, you need to stay current with the latest developments in solar tracker technology and industry trends to identify new opportunities for product improvement.
6. Responsible for developing new features for solar tracker systems. You need to work with a technical support team to identify areas for improvement and develop solutions that enhance the product's functionality and performance.
7. Produce topographical slope analyses, heat map based on provided topographical contour data using GIS software and Civil 3D.
8. Interpret customer provided inputs and create optimized Tracker layouts considering boundaries, setbacks, constraints, and topography.
9. Interpret structural design information provided by internal technical team. Coordinate and consult with engineers and others on engineering details, design assumptions and resolve design or other technical queries of client.
10. Interface with outside contracted drafting teams: review and help ensure template compliance, check/redline drawings, etc. Check drawings and documents created by others for accuracy, correctness, and compliance.
11. Modify drawings per customer comments/feedback, and use customer feedback to develop drawing templates, notes, views etc.

Required Skills:

Heat 3D Technical Documentation Drawing Templates Salary Features Technical Support Documentation Software Design Engineering Sales

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Solar Technical Support Lead