Permanent, Full Time

What the role looks like

This key role will ensure our Quality and Environmental Management Systems (QMS/EMS) are managed, monitored, developed and maintained to the highest standards across the business. You will play a central part in fostering a culture of continuous improvement, supporting our sustainability objectives and helping achieve the highest level of customer satisfaction. The position will also coordinate future strategic initiatives relating to sustainability and carbon reduction.

Main Areas of Responsibility

Maintain and continually develop the documented QMS/EMS systems, ensuring certification to ISO 9001 and ISO 14001 is upheld across all four Cheshire sites.
Ensure compliance with current legislation and best practice, raising any changes with the relevant Director.
Conduct monthly and annual internal and external audits.
Set and monitor KPIs to enhance customer satisfaction.
Ensure consistency of quality and environmental standards across all business functions.
Deliver relevant quality and environmental training programmes.
Provide timely responses to customer information requests.
Attend and/or chair monthly review meetings to drive continuous improvement.
Manage the customer complaints system, ensuring departments investigate issues promptly.
Lead project activity aimed at improving business performance, including waste reduction, carbon reduction, recycling initiatives and customer claims.
Oversee performance management of the QMS/EMS and provide regular reporting to Senior Management.

Training & Education / Experience Requirements

We are looking for candidates with established experience in Quality and Environmental Management, ideally supported by relevant qualifications. The ideal candidate will have experience working in a manufacturing environment in a similar role and be able to demonstrate:

Experience implementing environmental strategies aligned to current and future market requirements, including sustainability, carbon reduction and circular economy initiatives.
Extensive knowledge of ISO 9001 and ISO 14001 standards.
Strong auditing skills.
Excellent attention to detail with an analytical, thorough approach to follow‑through on improvements.
Strong interpersonal skills, with the ability to influence and motivate at all levels.
Structured problem‑solving skills.
Personal credibility and the ability to gain respect from both shop floor and management.
Relevant qualifications in Quality and Environmental Management (experience‑based applicants will also be considered).
We can offer further development to complement existing expertise, however this is not an entry‑level role.
A full UK driving licence.

Core Competencies

Self‑starter who is comfortable with change.
Strong teamwork skills.
High levels of professionalism and integrity.
Continuous improvement mindset.
Excellent written and verbal communication skills.
Strong influencing and coaching ability.
Analytical capability and confidence interpreting data to produce clear reports.
High attention to detail.
Proficiency in Microsoft Office; advanced IT skills advantageous.
Strong record‑keeping and organisational skills.
Ability to work under pressure, manage multiple tasks and meet strict deadlines.
Experience delivering in‑house training on Quality and Environmental Management Systems (desirable).

What we offer

26 days annual leave plus bank holidays (4-5 days saved for Christmas shutdown)
Option to purchase additional annual leave (up to 5 days) following probation
Birthday Holiday, following probation
Employee Benefits Platform provided by VIVUP which includes: -
- Employee Assistance Programme - 24/7 free confidential advice
- Discounted high street shopping
- Cycle to work scheme.
- Discounted Gym Membership
Group life insurance and death in service
Contributory Pension
Occupational Health Services
Free parking on all sites

You must have the right to work in the UK and have valid residency status to apply for this role.

We are proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse workforce strengthens our team and enhances our ability to serve our customers and communities.

The Company

With over 100 years of combined experience in the contract interiors sector, together Gerflor and Gradus have built an unrivalled reputation for quality and service.

Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative, design-led and eco responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well-established in more than 100 countries worldwide.

Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets.

Our companies provide a complete solution for Architects and Specifiers, Contractors and Building Owners, spanning multiple market sectors including Commercial Office, Education, Healthcare, Residential, Retail, Leisure & Hospitality. Why not check out some high-profile projects on our websites: www.gradus.com & www.gerflor.co.uk

The Benefits

Employee Assistance Programme

Group life insurance and death in service

Additional annual leave purchase scheme

Our products