Job Description

Tasks & Responsibilities

Functional

Provide technical support for the national customer base.
Provide support with internal technical questions arising from national and international departments (e.g. Sales, Marketing)
Documentation of support cases with customers according to international standards
Follow the defined communications channels and support processes
Collaborate on the continued improvement of products, processes, und tools by actively providing feedback (e.g. support tool)
Coordinate, complete and document support related services in agreement with management (e.g. service trips, trade shows, commissioning support, internal and external trainings, creation of webinars)
Proactively share and develop knowledge and skills within the national support team and national departments
Proactively collaborate in the achievement of defined support goals and continued improvement of the national support quality.

The following additional tasks could arise:

Proof read technical documentation and training materials, including adaption to National requirements.
Participation in national and international projects (e.g. CRM, Contact Center, SOS,…)
Entertain and host guests (e.g. training participants, guests to TechSupport…)
Participation in internal training events (e.g. annual TSI visit, International Tech Support Summit) and distribution of acquired information.
Support in the integration and development of new employees and internal educational programs (e.g. Trainee program, international apprenticeships, TechSupport exchange program…)

Skills & Requirements

Professional

Completed formal education with a technical qualification is required (e.g. Electrical installation technologies, mechatronics)
The ability and certification to work with electricity is mandatory
A minimum of 2 years of professional experience in an office environment is required.
Specific experience of international companies, technical customer support, continual improvement processes, or the solar industry is desirable.

Personal

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