Our Mission:

At CIM, our product vision is to help teams run better buildings with ease, for a sustainable future. We focus on simplifying complex building data and technology, making it accessible and actionable for people who own and operate buildings, directly contributing to the fight against the climate crisis.

Our clients include real estate investment trusts, super funds, governments, major cultural institutions and property owners who operate offices, shopping centres, airports, and other commercial spaces.

The built environment is one of the biggest contributors to climate change, accounting for almost 50% of global greenhouse gas emissions. Over half of these emissions are generated by operational activities, which our software Peak helps reduce by enabling property operations teams to work smarter and more collaboratively.

Will you join us?

We are seeking a highly motivated and experienced Sustainability Analyst to join our Customer Success team, contributing to our service offering by using your experience to deliver the NABERS tracking process.

We’re a team of passionate, skilled experts united by our desire to improve sustainability in the built environment. We recently won at the Telstra Business Awards (NSW, AU) for embracing innovation and are also listed in the Australian Financial Review’s Fast 100 growth companies.

What you’ll do:

As a Sustainability Analyst at CIM, you’ll work alongside our Customer Success team where your primary objective will be to have end to end ownership of NABERS tracking processes including; site setup, record gathering, QA and reporting.

Aggregate and track customer sustainability data from a variety of sources (e.g. energy and water bills, energy management platforms, NABERS certificates)
Ensure data integrity, accuracy, and completeness for all systems and reporting.
Set-up and maintain ongoing monthly tracking and reporting dashboards.
Work with Customer Success team and clients to provide visibility on at-risk and high performing sites
Detailed reporting on energy trends and impact on NABERS estimates providing ESG, Operations and Site teams with assurance and forewarning
Be responsible for delivering an exceptional customer experience for CIM clients.

Who we are looking for:

University qualification in Sustainability, Data Analytics, Engineering, Science or a similar field
1-3 years experience energy analysis, sustainability, data analysis, or utility management
Strong knowledge of local building rating systems (e.g. NABERS.)
Desire to attain BEEC and NABERS Energy & Water, Indoor Environment assessor certifications
Proven ability to automate data processes and reduce manual effort
Analytical mindset with excellent attention to detail and problem-solving skills
Proven experience of working in a fast-paced environment
Competitive and achievement orientated
Ability to work autonomously
Possession of a positive attitude and an interest in learning
Willing to step-up to help fellow team members
Excellent oral and written communication skills

Preferred Experience (but not required):

Experience with leading BI tools (e.g. LookerStudio, Tableau, Power BI)

Who you’ll work with:

This role will report to the Global Head of Customer Success and will work alongside the customer success team.
Key internal stakeholders are the wider CS and product teams

Our values:

Each day you deliver your role with our CIM Values front of mind:

Building Joy - Our work provides customers with superpowers enabling them to be brilliant at what they do.
Create with Meaning - doing work that matters is in our DNA. We never underestimate the climate challenge we face and the impact we can have
It’s Urgent - We take initiative, fix problems and act with real urgency. Why - because the planet can’t wait
Curiosity Ignites - Trust your instinct, follow a different path. We believe there’s always a better way
Expert Learners - With a mix of brilliant mind, extraordinary thinking and unique skills, we mentor, share ideas and collaborate. Our learning has no end.
Be a Legend - Empathy over ego. We are in this together and we look out for each other.

What else can we tell you:

Receive a market competitive salary package and benefits package
Get access to a range of employee perks, ranging from catered meals and drinks, referral bonuses and access to wellbeing tools
Work full time, Monday to Friday, with flexibility for both in office and remote work
Receive a company laptop and phone (or phone allowance) - having the reliable, quality tools to do your job is essential, and we’ll provide you with them
Access to opportunities to grow, develop and be challenged in your role - progress is paramount, so you’ll receive the support and guidance you need to help you achieve your career goals
Knowing that each day you work at CIM, you’ll be taking climate action
Experience in a rapidly growing and diverse business - be part of something exciting, and be a key player in helping to shape CIM and the future of building energy efficiency

We’re aware of research that indicates people identifying as women or from under-represented groups are far less likely to apply for roles if they don’t meet 100% of the requirements. At CIM, we’re interested in hiring passionate and curious people that are motivated to make a difference, so please still apply even if you don’t think you have the required experience in absolutely everything that we mention.

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