JOB TITLE: Senior Program Manager, Energy Sustainability Programs

DEPARTMENT: Program Delivery

REPORTS TO: Deputy Director, Energy Sustainability Programs

FLSA: Exempt

SALARY: $83,000 - $93,000

About the Center

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership.

Through its work, the Center supports and expands homeownership across New York by developing programs focusing on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center and its partners have helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York.

Position Summary

Reporting to the Deputy Director of Energy Sustainability Program Delivery, the Senior Program Manager manages the delivery of homeowner services for the NYSERDA Clean Energy Hub in Brooklyn and the Bronx, and other related energy efficiency programs for the Center.

The Senior Program Manager will work in collaboration with the Deputy Director, Energy Sustainability Program Delivery, colleagues from across Center teams, and with program partner organizations to ensure that the priorities for the Clean Energy Hub are managed and achieved, including program reporting, leading internal and external meetings, troubleshooting programmatic issues, escalating individual applicant challenges, and seeking, designing, and developing program efficiencies.

The Senior Program Manager is a highly organized team manager who excels at managing collaborative initiatives with external partners and will be an integral part of ensuring the Clean Energy Hub meets quarterly targets by delivering high-quality services and outcomes to New Yorkers. The Senior Program Manager will represent the Center in internal and external meetings and at events as needed.

This is a full-time, exempt position. This is a hybrid role intended for candidates within commuting distance from our office.

Essential Functions include but are not limited to:

Manage a program team focused on connecting homeowners to energy resources and wrap-around services through the Clean Energy Hub and other related programs as needed;
Maintain knowledge of clean energy opportunities and wrap-around services available to homeowners;
Support overall project management of the Clean Energy Hub, including analysis of program budget, resource spending, and allocation of needs
Manage internal team and subcontractors to ensure quarterly targets are met, including preparing and leading regular check-in meetings, soliciting feedback, and collaboratively addressing program partner concerns; empowers staff to creatively participate in program developed and increased efficiencies; encourages positive team dynamics through regular cross-team learning opportunities
In coordination with Clean Energy Hub partners and Program Delivery staff, manage program documentation, including updates to the program standard operating procedures, external documentation, and issues tracking;
In coordination with Program Delivery team staff, multiple Center departments, and outside subcontracted organizations, ensure Clean Energy Hub data integrity in Salesforce and other data tracking systems. Develop and maintain systems for data analysis and impact tracking
Manage individual case escalations, including coordination with applicants, and internal, and external program staff;
Troubleshoot and lead in proposing solutions to programmatic issues, including data systems, program processes, operations, and policies;
Liaise with program funders and leaders of Energy Hubs statewide through active participation in regular meetings, webinars and regular working groups; regular monitoring and participation within Team’s communication platform; preparing memorandum and other communications to report on progress against targets, issues, and proposed resolutions;
Work obligations may on occasion necessitate evening or weekend hours.
Other duties as reasonably required by Center needs.

Skills & Qualifications

Bachelor's degree or at least 3 years of relevant experience in a mission-driven organization
1 year of managerial responsibilities at a non-profit organization or a postgraduate degree in a related field such as Public Administration, Public Policy, or Urban Planning
Experience in affordable housing, energy technologies, climate policies, and initiatives, climate effects on health, and/or related subjects.
Proven ability to deliver complex programs
Highly organized, results-driven manager
Highly skilled at synthesizing progress, successes, and challenges, as well as recommending approaches and solutions
Strong personal accountability for the team’s successes and failures

Collaborative partnering with stakeholders inside and outside the organization
Passionate about promoting affordable homeownership and an equitable and sustainable New York
Deep understanding of and commitment to ensuring diversity, equity, and inclusion
Strong oral and written communication skills
Fluency with Microsoft Office (Word, Excel, PowerPoint); knowledge of Salesforce or other CRM
Demonstrate ownership by showing initiative, acting conscientiously, and driving team results.
Demonstrate a growth mindset through resilience, engaging in expansive thinking, and showing curiosity
Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy

Values

Demonstrate Ownership by showing initiative, active problem solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments
Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning
Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence

Essential Mental and Physical Functions:

Must be able to communicate effectively in English and understand spoken instructions.

Must be able to operate standard office equipment, such as telephones, computers, and ancillary hardware/software.
Must be able to access and review data and documents, including spreadsheets and reports, in printed form and on computer screens

Application

cnycn.org website. Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled.

The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting [email protected].
Persons requiring reasonable accommodation to participate in this hiring effort are requested to
contact: [email protected].

We thank you for your interest in career opportunities with the Center for NYC Neighborhoods.

The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.

To learn more, visitcnycn.org.

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Senior Program Manager, Energy Sustainability Programs