Position Overview:

The Activities and Sustainability Coordinator is responsible for the planning, organization, and execution of guest activities at Carneros Resort and Spa. This role involves maintain and executing the current portfolio of experiences for the resort, ensuring smooth operation of scheduled activities, and collaborating with various departments to create new programs that enhance the overall guest experience. Additionally, the Activities Coordinator will oversee the resort's booking platform, Way, to ensure seamless management and coordination of all activities.

KEY RESPONSIBILITIES

Activity Planning and Execution:

Coordinate and oversee daily and weekly guest activities, including but not limited to Kid’s Craft Corner, Movie Nights, and Culinary Garden Tours as well as the All the buzz Bee tour.
Implement new, innovative activities that align with the resort's brand and guest interests.
Ensure all activities are executed flawlessly and on time, providing exceptional experiences for guests.

Guest Engagement:

Actively host and lead guest activities, ensuring a welcoming and enjoyable environment.
Collect feedback from guests to continually improve and tailor activities to guest preferences.
Act as our Lobby ambassador when there are no activities scheduled. You will greet guest with a warm and welcoming smile, Pour the welcome wine for guests in lobby. Talk about all onsite activities and amenities.

Collaboration:

Work closely with other departments, such as the culinary team, spa, and groundskeeping, to facilitate activities that require cross-departmental involvement.
Coordinate with the Front Desk and Concierge teams to ensure proper guest communication and promotion of activities.

Administrative Duties:

Maintain an organized schedule of activities, ensuring all materials and resources are prepared in advance.
Keep inventory of activity supplies in stock and order additional materials when needed
Oversee the booking platform, Way, ensuring that all activities are accurately listed, and reservations are managed efficiently.

Innovation and Improvement:

Stay informed about industry trends and competitors' offerings to continuously enhance the resort’s activity program.
Propose and implement new activity ideas that cater to both families and adult guests, enhancing the resort's reputation for unique experiences.

Safety and Compliance:

Ensure all activities are conducted in a safe manner, adhering to the resort’s safety policies and guidelines.
Maintain an up-to-date knowledge of local regulations and industry best practices related to guest activities.

QUALIFICATIONS

Previous experience in event coordination, guest services, or a similar role within the hospitality industry.
Strong organizational skills with the ability to manage multiple tasks and events simultaneously.
Excellent interpersonal and communication skills, with a friendly and outgoing personality.
Ability to work collaboratively with various teams and departments.
Creative mindset with a passion for developing unique guest experiences.
Familiarity with booking platforms, preferably Way, or similar systems.
Flexible schedule, including availability to work weekends, holidays, and evenings as required.

PHYSICAL REQUIREMENTS

Ability to stand, walk, and move around the resort for extended periods.
Ability to lift and carry materials up to 30 pounds.

Carneros Resort and Spa

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Activities & Sustainability Coordinator | Carneros Resort & Spa