The Role
We are seeking an experienced and proactive IT Administrator to join our team and take ownership of managing the technology infrastructure that supports our ambitious ocean tech mission. This role combines technical expertise with strong organizational and customer service skills to ensure a seamless experience for our employees across facilities, systems, and processes. As part of a fast-growing startup, you’ll have the opportunity to build and manage scalable IT solutions while enabling our teams to operate efficiently and securely. This position is full-time and 5 days/week in our beautiful San Francisco Pier 28 office.
Impact You’ll Own
- Manage and troubleshoot internet services, including load balancing, outages, and deploying new wireless access points.
- Oversee AV systems, ensuring seamless setup and management for all-hands meetings, events, and Zoom rooms (e.g., cameras, reservation iPads).
- Maintain facility dashboards, ensuring Wayfinder and other displays remain up-to-date and relevant.
- Administer and support partner Wi-Fi, conference room reservation systems, and related processes.
- Ensure IT infrastructure, such as printers and essential systems, remains functional and stocked.
- Set up and manage on-premises machines for production and engineering teams.
- Implement and oversee Single Sign-On (SSO), auto-provisioning systems, and user access controls.
- Manage and optimize Slack workspaces, including templates, automations, and integrations.
- Coordinate with the People Team to handle IT onboarding and offboarding, including:
- Ordering and registering laptops, ensuring timely delivery for new hires.
- Conducting IT orientation to set employees up for success.
- Collecting and securing equipment, and disabling access for offboarded employees.
- Provide timely IT support to employees for technical issues (e.g., account lockouts, troubleshooting).
- Partial involvement in the day-to-day technical support for our Sofar Spotter and Smart Mooring product
About You
- 3-5+ years of experience in IT administration or similar roles, ideally in a fast-paced startup environment.
- Proficient in network management, including Wi-Fi setup and ISP troubleshooting.
- Skilled in managing AV systems, Zoom rooms, and other collaboration tools.
- Familiar with SSO platforms, provisioning tools, and user access management processes.
- Highly organized with the ability to prioritize and manage multiple tasks effectively.
- Customer-focused, with a proactive approach to solving technical issues and improving processes.
- Collaborative and comfortable working cross-functionally with HR, facilities, and other teams.
- Eager to learn and adopt new technologies, with a growth-oriented mindset.
- Committed to delivering an exceptional IT experience for employees.
- Familiarity with working with ticketing systems
Bonus Points
- Passion for ocean sustainability and climate action.
- Experience with tools such as SnipeIT, Jamf, or other IT management software.
- A knack for automating workflows and streamlining processes.
Estimated Salary Range
- $75,000 - $90,000
- The range listed is what we reasonably expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and may be modified in the future. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, and equity package.
Sofar's Commitment to Climate Justice
We at Sofar Ocean acknowledge that careers in the marine sciences “... have traditionally been, and remain, non-diverse work environments”, thereby limiting the entry and prosperity of underrepresented groups in the space. (Johri et al., 2021) Many of these same groups are disproportionately affected by climate change, and are often excluded from decision making that directly address their interests and needs.
We are committed to addressing these climate injustices and highly encourage people who identify as women, LGBTQ+, Black, Indigenous, and people of color (BIPOC) to apply
