Senior Staff Reliability Engineer
Philippines
Operations – AQUA (Applications, Quality and Analytics) /
Full-Time /
Hybrid
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SUMMARY OF ROLE
This position will be responsible for performing statistical failure rate projections for critical solar products (solar panels, microinverters, battery systems, communication devices, etc.) based upon actual field failure data and residential fleet population. This position will work extensively with cross-functional departments such as Technical Support Engineering, Fleet Analytics, Finance and Accounting and Supplier Quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Define a structured methodology for RMA and fleet population data collection from various databases and customer platforms such as Salesforce, Oracle, Snowflake, Qliksense, etc.)
- Determine estimate failure rates of products through reliability statistics software such as Reliasoft, Relex, Minitab, JMP and ensure timely submission of failure rate reports.
- Define and document appropriate statistical models and parameters to be used in failure rate estimation (statistical models – maximum likelihood estimates, risk rank method, Weibull plots, etc.)
- Perform final validation and check accuracy of RNMA and fleet data prior to execution of failure rate estimation.
- Serve as subject matter expert in failure rate estimation and be able to present and justify statistical data to external auditing firms, as necessary.
- Liaise with cross-functional teams (Warranty, Finance, Fleet Analytics, Technical Support Engineering, etc.) for data collection and proper review of failure rate projections prior to publication to external entities such as accounting auditing firms.
- Support the Warranty Team in defining appropriate product warranty strategies to mitigate high retrofit cost impact.
- Other duties that might be assigned, as necessary.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
- B.S. degree in Engineering or Statistics and 8+ years of related experience or M.S. Degree and 5+ years or equivalent combination of education and years of related experience
- Minimum 5 years experience in statistical analysis/modeling and usage of Statistical or Reliability prediction software such as Reliasoft, Minitab, Relex or JMP.
- Diverse knowledge of multiple manufacturing processes (semiconductor assembly, electro-mechanical assembly, wiring, painting, etc.)
- Intensive ability in understanding product drawings, specifications and correlating potential product failure modes to product design and manufacturing processes.
- Experience in validation protocols of RMA cases.
- Intensive experience in a highly-matrixed organization with intensive cross-functional interaction.
- Proficient in MS Office Applications (Word, Excel, PowerPoint, etc.); experience in high-volume data analytics and reporting by using Excel, Tableau, Power BI or other tools.
- Results-driven and with good communication and presentation skills.
- Willing to work during North American shift.
- ASQ Certified Reliability Engineer
- Experience in process improvement programs or Kaizen initiatives.
- Proficient in customer portals, PLM, databases or ERP systems – Salesforce, Oracle, Arena, Sharepoint, etc.
- Able to travel up to 25% domestically and internationally.
#LI-Remote
OTHER PERTINENT INFORMATION
- This is an FTE position.
- Candidate must be willing to work in Binan Laguna
- Candidate must be legally entitled to work and reside in the Philippines.
- Candidate must be willing to render overtime as business requires (weekends, US/PH holidays)
- Candidate must be flexible to work on a night shift schedule supporting North America region.
- Candidate will be on flexible work arrangement (combination of onsite and remote work) (if applicable depending on the nature of the job)
- Tool of Trade: Laptop/Desktop, Extended Monitor, Headset (as needed)
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
