Service Operations Support
Amsterdam, Netherlands / London, UK / Berlin / Erlangen, Germany
Operations & Services – Regional Service /
Full-time /
Hybrid
About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.
OUR CULTURE AND VALUES
We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.
We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.
We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.
We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.
We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.
This role is Hybrid from one of our EMEA locations: Amsterdam, London, Berlin or Erlangen.
In this role , you will provide key operational support and assistance to the Services EMEA Team.
- Generating, and updating KPI Dashboards and Reporting templates for business analysis and monthly reviews.
- Managing, ordering, receiving, and controlling Spare Parts at their associated Warehouses in Ireland and Germany.
- Updating, and overseeing Computerized Maintenance Management System (CMMS) data, such as new site creation, acting as administrator, user access control and data reliability and accuracy.
- Track, monitor and prioritize internal engineering tickets to ensure connection between stakeholders and a speedy conclusion.
- Organizing and coordinating customer trainings in conjunction with Service Engineer
- Reviewing and standardizing Services Documents
SKILL REQUIREMENTS
- Familiar with a variety software; Jira, Salesforce, Incorta, Netsuite, SAP, MS Office
- Experienced in data collation and presentation in a dashboard format from mixed sources.
- Knowledge of maintenance and warranty contract structures
- High communication skills targeted at the audience.
- Understanding financial profit and loss accounts and balance sheet is a plus
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.
