C&I Sales Operations Analyst
Teaneck, NJ
Hanwha Q CELLS America Inc - C&I – Module Sales /
Full-time /
On-site
The C&I Sales Operations Analyst is responsible for managing orders and resolving commercial issues around PV modules and systems sales in the Commercial and Industry segments. This position reports to the Manager of C&I Strategic Sales or another member of senior management that the President of the Company may designate. This position will be based out of our Teaneck, New Jersey office, with an in-office schedule that is set at the direct manager’s discretion in accordance with the company policies and procedures. Remote options could be considered for exceptional cases.
Responsibilities
- Manage and maintain the CRM systems (Q CELLS’ platform and Salesforce) ensuring accurate data entry, comprehensive notes, and updated information while proactively identifying and proposing system solutions to management to address any defects or errors.
- Coordinate with the Corporate CRM development team and external platform service providers to enhance system architecture and drive process improvement initiatives.
- Serve as a primary point of contact for both existing customers and the C&I Solution Sales team on any questions that arise regarding system engineering; act as an advisor helping them to get the information they need as quickly as possible.
- Collaborate with cross-functional teams such as engineering, installation, and customer service to facilitate effective communication and coordination during project execution.
- Participate in coding efforts for software development projects ensuring alignment with project objectives and timelines.
- Analyze sales data and CRM metrics to identify trends, patterns, and opportunities for improvement; generate regular reports and insights for management to make informed decisions.
- Stay abreast of industry trends, best practices, and emerging technologies in CRM and sales operations; evaluate and recommend new tools and methodologies to enhance the effectiveness of sales processes.
- All other duties as assigned by the management team.
Required Qualifications
- Bachelor’s degree in a relevant field
- 5+ years of sales operations experience for an inbound or outbound sales organization
- 5+ years of experience in working with sales CRM tools, such as Salesforce, Hubspot, or others
- Advanced level of Microsoft Office skills (Excel, PowerPoint, Word, and Outlook)
- Korean Bilingual
- Excellent verbal and written communication skills
- Highly analytical and organized
- A high degree of professionalism and conduct
Preferred Qualifications
- Experience in the solar industry is a plus!
Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ), Thalheim, Germany (Technology & Innovation HQ), and San Francisco, USA (Energy Storage/Inverter & Software HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.
Benefits*
· Medical, Dental, Vision
· Paid Time Off
· Tuition Reimbursement
· 401K
· Paid Holidays
* All benefits dependent on role and eligibility
Physical, Mental, & Physical Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing: 20% of time
Sitting: 70% of time
Walking: 10% of time
Strength
Pulling: up to 10 Pounds
Pushing: up to 10 Pounds
Carrying: up to 10 Pounds
Lifting: up to 10 Pounds
Agility (F = Frequently, O = Occasionally, N = Never)
Turning: F
Twisting: F
Bending: O
Crouching: O
Balancing: N
Climbing: N
Crawling: N
Kneeling: N
Dexterity (F = Frequently, O = Occasionally, N = Never)
Typing: F
Handling: F
Reaching: F
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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