Regional Operations Manager - South
England, UK
Octopus Energy Services 🧰 – Heat Pumps /
Full-time /
Remote
Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
We believe energy should be better - for you and the environment.
Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.
We’ve fallen head-over-heels with heat pumps - which provide an ultra-efficient, reliable alternative to gas boilers.
We're looking for Regional Operations Managers across Southern England to join us in our mission to help as many customers transition to low carbon heating as possible.
As the Regional Operations Manager, you'll own the operational delivery for your region. It’s up to you to ensure customers receive the highest customer experience when transitioning to low-carbon heating. You’ll manage a multi-skilled team to ensure every single Heat Pump is delivered with incredible customer experience. You will proactively work with your direct & indirect teams to forward plan, identifying emerging themes, challenges and opportunities across your area to become the leading heat pump installer.
What you'll do
- Ownership of install business performance across your region - this includes overall responsibility for directly and indirectly delivering against the following key performance metrics: utilisation, weekly install throughput, team satisfaction and retention.
- Regional Business Planning - working with cross-functional teams, including Sales, Install Support, Compliance, Supply Chain, Recruitment and Training to develop and deliver against an agreed joined-up regional strategy.
- Ownership of regional customer experience - taking overall responsibility for customer experience within your region (delivering against agreed targets for wait times, install success and overall customer satisfaction)
- Optimise Resource Management - managing to the optimum utilisation of multi- skilled teams across your region. This includes empowering area managers to flex available resources to deliver the best customer outcomes. Working with the Training Team to deliver an ongoing L&D programme for your region and equip your team with the skills they need.
- Team Management - building a high performance, data driven culture, managing a team of 4-8 area managers to deliver performance, share best practice and innovate across your region.
- Quality & Compliance - working with the Compliance Team to ensure that all work is delivered to a safe, high standard with a mindset of continuous improvement.
What you'll need
- Execution focus: You have a proven ability to deliver results in a high growth environment.
- Data-driven insight: You will be comfortable diving into the numbers to build analytical, data-driven insight to support decision making
- Cross functional working: You have demonstrated experience working collaboratively across a wide range of business functions to deliver joined-up regional performance
- Commercially minded: experience in delivering great performance within defined commercial guardrails
- Customer obsession: A background in leading teams to deliver above-and-beyond for the customer and truly ingraining this within the culture
- Entrepreneurial spirit: We’re looking for leaders to take ownership of their region, think outside the box. You will have a demonstrated ability to identify opportunities and work autonomously to scope and delivery initiatives to continuously improve performance across your region.
- Inspirational, supportive team leaders: Your team is your greatest asset. We’re looking for leaders with experience of managing large multi-skilled organisations to deliver incredible results within a hyper growth environment.
Why else you'll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
